Scheduling Coordinator – Inside Sales

Peterborough - Canada

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Scheduling Coordinator Inside Sales
Role Overview
The Scheduling Coordinator supports inside sales performance by assigning leads and placing appointments into available time slots. This role focuses on quickly matching high-intent leads with the right sales representatives filling open appointment capacity confirming upcoming appointments and ensuring bookings meet quality standards.
This position has a direct impact on issue rates rep productivity and overall close performance.

Why join our growing team: in it for you

$50000 per year
Benefit plan after 3 month probation
Bonuss available for hitting KPIs

Key Responsibilities
Lead Assignment & Appointment Placement

Assign inbound and outbound leads to sales representatives using the teams routing system (batting order)
Schedule appointments into open time slots based on available capacity
Adjust or reassign appointments when openings occur to keep schedules optimized

Capacity Optimization

Pull appointments forward when earlier time slots become available
Help create same-day and next-day bookings when lead flow allows
Backfill cancelled appointments with qualified prospects

Cancellations & Rescheduling

Work to save cancelled appointments whenever possible
Reschedule cancellations quickly to reduce lost selling time

Lead Prioritization

Prioritize high-intent leads to minimize time-to-appointment
Fast-track PPC and other high-conversion lead sources over lower-intent channels

Appointment Confirmation

Confirm upcoming appointments to improve show rates
Verify key details such as appointment time project scope and required decision-maker attendance

Quality Assurance

Review appointment notes for accuracy completeness and adherence to company standards
Flag recurring issues or trends that may impact issue rates or sales performance

Skills & Qualifications

Strong organizational and time-management skills
Ability to make quick informed decisions in a fast-paced environment
Clear and professional communication skills (phone SMS CRM documentation)
High attention to detail and commitment to quality
Some evenings and weekends may be required

Required Experience:

Manager

Scheduling Coordinator Inside SalesRole OverviewThe Scheduling Coordinator supports inside sales performance by assigning leads and placing appointments into available time slots. This role focuses on quickly matching high-intent leads with the right sales representatives filling open appointment c...