Senior Manager, Strategic Business Partners – Payments Operational Service Providers

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

TD Cards (including MBNA)is the largest dual issuer of Visa and MasterCard products and holds the position of #1 market share in Canada. TD Consumer and Business credit cards are distributed nationally leveraging our retail distribution network direct response channels and key co-brand partnerships including Aeroplan.

As a member of the Strategic Partnerships & Support Team within Canadian Credit Cards the Senior Manager Strategic Business Partners Payments Operational Service Providers will report to the AVP and will be accountable for managing the business relationships with all of the Cards Strategic Operational Vendors including but not limited to G&D Symcor FIS(TSYS) FICO and the Credit Bureaus. This accountability includes risk management contracting exploring new capabilities and business opportunities exit strategies pricing and expense management for each of these critical vendors. The Senior Manager will manage a team of Relationships Managers to support this portfolio. Several of these vendors support other business areas at TD and in some cases our EVP has accountability for these enterprise relationships.

This role will have accountability for understanding the strategic needs of the Cards business looking for ways in which these vendors should support. This is often done by consulting with Product Owners Delivery and Technology areas regarding current or potential capabilities and integration points with TD. This role will be brought in to support project or incident escalations only as needed to ensure appropriate support from all these key partners.

It will be an asset for this individual to understand both the Canadian Credit and Debit Cards businesses (North American knowledge is an asset) Third Party relationship management negotiation practices and the general contracting principles. Financial acumen is a critical skill. People management experience is a must.

Key Accountabilities:

Reporting to the AVP Payment Products & Vendor Relationships the Senior Manager Strategic Business Partners Payments Operational Service Providers is accountable to:

• Manage a team of Relationship Managers for G&D Symcor Canada Post FIS(TSYS) FICO Equifax Trans Union Assurant DAA Sigma

• Create and update strategic roadmap for each of these partners including contract timelines amendments opportunities to reduce costs relative to each while enhancing efficiency in delivery support. We also look to these vendors to offer initiatives which reduce paper use carbon footprint and make use of environmentally friendly materials.

• Facilitate forums for TD and third-party Executives to meet regularly to exchange information about planned priorities risks operating stability and insights.

• Work with Product/Delivery and Technology Owners to ensure the strategic objectives of the business are supported as appropriate by these vendors looking for efficiencies where possible)

• Act as TD Product Owner of projects initiated by these third parties where appropriate

• Working with Procurement to understand enforce amend and negotiate the contracts

• Review monthly vendor expenses for MBNA and TD looking for opportunities to reduce operating costs through efficiency.

Qualifications / Skills / Experience:

• Demonstrated strategic thinkers with ability to translate technical and procedural capabilities into business opportunity and vice versa.

• Exceptional Relationship Management skills both internal and with third parties

• Significant experience with contracts negotiations expense management and vendor management required.

• Results-focused and enthusiastic self-starter with proven ability to execute with excellence and influence broadly.

• Strong team player able to develop lasting relationships and demonstrated ability in working effectively in cross-functional teams

• Strong analytical skills

• Experience with Executive Presentations; excellent communication and presentation skills both written and verbal

• Demonstrated ability to inspire others to think creatively while being able to organize these thoughts to create business strategy

• Proven ability to effectively communicate complex issues and articulate options proactively providing actionable solutions

• Effective negotiation skills and the ability to influence business partners identify issues and provide value-added solutions

• Independent worker with ability to prioritize and manage multiple tasks

• Flexibility to adapt and manage within a fast-paced dynamic business environment

• Understanding of Credit and Debit Card products credit policies operational processes is an asset

Specific Educational Requirements / Accreditations:

• Post-Secondary/University degree in business Finance or related discipline or equivalent experience

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Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):