Principal Technician (Digital Infrastructure)

Norfolk, MA - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Principal Technician (Digital Infrastructure)

DEFTEC delivers mission critical solutions through skillfully delivered services and innovative products. We are inspired by the critical missions of our clients and we are driven to provide the most effective solutions to execute their missions operational challenges and requirements. Our dedicated experienced and talented employees work closely with our clients to ensure the delivery of exceptional services and products.

Position Description:

A technical role responsible for designing implementing and maintaining enterprise network infrastructure including WAN/LAN systems routers switches firewalls and security equipment. The position involves configuring and monitoring network performance troubleshooting infrastructure issues conducting system integration testing and ensuring compliance with security standards. Additional responsibilities include training technical personnel maintaining cryptographic equipment automating routine tasks through scripting and collaborating across teams to support mission-critical operations. This role requires hands-on experience with multi-vendor networking environments (Cisco Dell) network monitoring systems and VoIP infrastructure along with strong analytical and problem-solving skills in a secure operational environment.

Specific Working Conditions:

- Business travel to NATO and national (NATO and non-NATO) facilities as well as some travel between the NCI Agency offices;

- May be required to undertake duty travel to operational sites and theatres inside and outside NATO boundaries.

Duties and Role

Systems design

Follows standard approaches and established design patterns to create new designs for simple systems or system components.
Identifies and resolves minor design issues.
Identifies alternative design options and seeks guidance when deviating from established design patterns.

Systems integration and build

Provides technical expertise to enable the configuration of system components and equipment for systems testing.
Collaborates with technical teams to develop and agree system integration plans and report on progress.
Defines complex/new integration builds.
Ensures that integration test environments are correctly configured.
Designs performs and reports results of tests of the integration build.
Identifies and documents system integration components for recording in the configuration management system.
Recommends and implements improvements to processes and tools.

IT infrastructure

Provisions/installs configures and maintains infrastructure services and components.
Monitors measures and reports on infrastructure load performance and security events.
Identifies operational issues and contributes to their resolution.
Carries out agreed operational procedures including backup/restore using supplied infrastructure tools and scripts.
Carries out agreed system software maintenance tasks.
Automates routine system administration tasks to specifications using standard tools and basic scripting.

Additional duties for this post:

Establishes monitors and conducts On-The-Job Training (OJT) to ensure all personnel are proficient in their duties.
Ensures compliance with cryptographic security standards.
Supervises the maintenance and installation of on-line Crypto equipment.
Provides collaboration and assistance to other work sections within Service Operations Branch in support of mission requirements.
Performs other duties as required.

Requirements

NATO Secret security clearance

Education Experience and Training (essential):

Education:

Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience.

Experience:

At least 3 years experience in the implementing and managing the underlying technology software and hardware WAN/LAN components that ensure the smooth functioning of switches routers firewalls network systems monitoring systems crypto and security systems.

Practical experience troubleshooting infrastructure related issues perform regular maintenance.
Adequate communication and interpersonal skills.
Good analytical skills and solution-oriented attitude.

Education Experience and Training (desirable):

Experience:

Practical experience in network configuration analysis integration testing implementation and support.
Knowledge of operating network authentication and authorization systems and technologies (e.g.802.1x ISE RADIUS TACACS).
Practical experience in the deployment use and configuration of Cisco Prime.
Knowledge and experience of configuration operation and management of Voice over IP (VoIP) infrastructure (e.g. CUCM).
Prior experience in the management of technical teams/personnel.
Minimum 3 years experience of multivendor (e.g. Cisco Dell) Routing (WAN) and Switching (LAN) as well as Enterprise environments.
A minimum of 3 years experience with the configuration and operation of Network Monitoring and Event Management systems (e.g. Spectrum Splunk).
Knowledge and experience of implementing and operating WAN and LAN technologies within an Enterprise and Services Provider network.
General understanding of related telecommunications systems and techniques of TDM MPLS Software Defined Networking and Access Video Voice and VoIP technology.
Experience of maintaining and configuring cryptographic equipment such as TCE 621 family.
Knowledge of IPv6 network technologies and concepts.
Knowledge of Datacentre technologies and Virtualized Switching.
Knowledge and experience in applying ITIL ITU-T principles and methodologies applied to effective Service Management and Control.
Prior experience of working in an international environment comprising both military and civilian elements.
Knowledge of NATO responsibilities and organization including ACO and ACT.

Training/Certifications:

ITIL Foundation certificate holder.
Minimum qualification of an associate level Networking Professional certification (e.g. CCNA).

C004612

Required Experience:

Staff IC

Principal Technician (Digital Infrastructure)DEFTEC delivers mission critical solutions through skillfully delivered services and innovative products. We are inspired by the critical missions of our clients and we are driven to provide the most effective solutions to execute their missions operation...

Principal Technician (Digital Infrastructure)

Position Description:

Specific Working Conditions:

- Business travel to NATO and national (NATO and non-NATO) facilities as well as some travel between the NCI Agency offices;

- May be required to undertake duty travel to operational sites and theatres inside and outside NATO boundaries.

Duties and Role

Systems design

Follows standard approaches and established design patterns to create new designs for simple systems or system components.
Identifies and resolves minor design issues.
Identifies alternative design options and seeks guidance when deviating from established design patterns.

Systems integration and build

Provides technical expertise to enable the configuration of system components and equipment for systems testing.
Collaborates with technical teams to develop and agree system integration plans and report on progress.
Defines complex/new integration builds.
Ensures that integration test environments are correctly configured.
Designs performs and reports results of tests of the integration build.
Identifies and documents system integration components for recording in the configuration management system.
Recommends and implements improvements to processes and tools.

IT infrastructure

Provisions/installs configures and maintains infrastructure services and components.
Monitors measures and reports on infrastructure load performance and security events.
Identifies operational issues and contributes to their resolution.
Carries out agreed operational procedures including backup/restore using supplied infrastructure tools and scripts.
Carries out agreed system software maintenance tasks.
Automates routine system administration tasks to specifications using standard tools and basic scripting.

Additional duties for this post:

Establishes monitors and conducts On-The-Job Training (OJT) to ensure all personnel are proficient in their duties.
Ensures compliance with cryptographic security standards.
Supervises the maintenance and installation of on-line Crypto equipment.
Provides collaboration and assistance to other work sections within Service Operations Branch in support of mission requirements.
Performs other duties as required.

Requirements

NATO Secret security clearance

Education Experience and Training (essential):

Education:

Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience.

Experience:

At least 3 years experience in the implementing and managing the underlying technology software and hardware WAN/LAN components that ensure the smooth functioning of switches routers firewalls network systems monitoring systems crypto and security systems.

Practical experience troubleshooting infrastructure related issues perform regular maintenance.
Adequate communication and interpersonal skills.
Good analytical skills and solution-oriented attitude.

Education Experience and Training (desirable):

Experience:

Practical experience in network configuration analysis integration testing implementation and support.
Knowledge of operating network authentication and authorization systems and technologies (e.g.802.1x ISE RADIUS TACACS).
Practical experience in the deployment use and configuration of Cisco Prime.
Knowledge and experience of configuration operation and management of Voice over IP (VoIP) infrastructure (e.g. CUCM).
Prior experience in the management of technical teams/personnel.
Minimum 3 years experience of multivendor (e.g. Cisco Dell) Routing (WAN) and Switching (LAN) as well as Enterprise environments.
A minimum of 3 years experience with the configuration and operation of Network Monitoring and Event Management systems (e.g. Spectrum Splunk).
Knowledge and experience of implementing and operating WAN and LAN technologies within an Enterprise and Services Provider network.
General understanding of related telecommunications systems and techniques of TDM MPLS Software Defined Networking and Access Video Voice and VoIP technology.
Experience of maintaining and configuring cryptographic equipment such as TCE 621 family.
Knowledge of IPv6 network technologies and concepts.
Knowledge of Datacentre technologies and Virtualized Switching.
Knowledge and experience in applying ITIL ITU-T principles and methodologies applied to effective Service Management and Control.
Prior experience of working in an international environment comprising both military and civilian elements.
Knowledge of NATO responsibilities and organization including ACO and ACT.

Training/Certifications: