Patient Care Specialist II

Job Description Summary

How will you make an impact & Requirements

Responsibilities Greets registers and checks in patients ensuring all demographic insurance consent and contact information is accurate and current in the EHR. Collects and processes copayments following standard cash-handling and reconciliation procedures. Verifies insurance eligibility obtains required authorizations and documents verification results accurately in the patient record. Provides clear explanations of check-in processes insurance requirements and payment expectations. Answers and routes phone calls schedules or reschedules appointments and maintains daily appointment schedules while communicating adjustments to clinical staff. Processes urgent specialist referrals appointment ticklers and medical record release requests in a timely and accurate manner. Performs clerical and administrative tasks including filing faxing scanning and uploading documents into the EHR. Reviews patient accounts for outstanding balances or documentation errors and partners with billing to resolve discrepancies. Maintains full HIPAA and privacy compliance by safeguarding patient information properly managing documentation and limiting access to authorized users only. Identifies and reports potential privacy breaches compliance risks or billing concerns promptly according to established protocols. Prepares routes and manages medical documentation to ensure completeness confidentiality and accuracy. Provides professional courteous customer service and maintains composure during high-volume or challenging situations. Coordinates scheduling across multiple providers departments or specialties to support efficient patient flow. Audits patient charts registration data and referral documentation to identify and correct compliance or process issues. Participates in mandatory training programs related to compliance privacy workflow changes and patient experience. Supports the Practice Manager and care team with assigned administrative tasks. Participates in departmental audits workflow redesign initiatives and implementation of new systems or technologies. Prepares and distributes operational reports related to scheduling efficiency registration accuracy or service metrics. Demonstrate excellent guest service to internal team members and patients. Performs other related duties as assigned. Qualifications High school diploma or GED required. 3 years of progressive experience in a healthcare or patient access environment. Advanced working knowledge of EHR systems insurance verification and medical terminology. Strong attention to detail interpersonal communication and time-management skills. Demonstrated professionalism and commitment to patient confidentiality. Demonstrates empathy and professionalism when interacting with patients and families. Adheres to HIPAA and privacy standards in all communications and record handling. Consistently meets expectations follows direction and maintains punctuality. Adjusts to changing workflows and patient volume with composure and teamwork. Demonstrated ability to manage multiple priorities while maintaining accuracy. Proven commitment to maintaining confidentiality accuracy and professional ethics. Ability to work independently in a fast-paced cross-functional environment. Physical Demands Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift carry push pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists hands and/or fingers. The worker must have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Ability to lift to 15 lbs. independently not to exceed 50 lbs. without help. Equal Employment Opportunity MPG is committed to equal employment opportunities. We will not discriminate against employees or applicants for employment in employment opportunities or practices based on race color sex (including pregnancy) genetic information sexual orientation religion physical or mental disability age military or veteran status marital status familial status national origin or any other legally protected class. Equal opportunity applies to all areas of the employment relationship including hiring promotions training terminations working conditions pay and other terms and conditions of employment. Millennium Physician Group (MPG) is committed to the full inclusion of all qualified keeping with our commitment MPG will take steps to assure that people with disabilities are provided reasonable accommodations. Accordingly if reasonable accommodation is required to fully participate in the job application or interview process to perform the essential functions of the position and/or to receive all other benefits and privileges of employment contact