Technical Analyst

The role

As an Analyst in our Infrastructure team you will be the first point of contact for many of our clientsboth via phone and through ticketing this role youll be responsible for triaging investigating and resolving customer incidents and problems ensuring they are escalated appropriately to deliver the most efficient and effective outcomes.

The Private Cloud Team specialises in technologies such as VMware vSphere VMware NSX Veeam and Nimble/3PAR/StoreOnce storage arrays as well as UCS cloud computing architecture. As part of the role youll also develop foundational knowledge across a range of technologies including crossskilling in areas such as Commvault Backup Windows OS and Linux OS.

What will I be doing

• Manage customer tickets both technically and procedurally via ANS Support channels in line with defined SLAs and KPIs.
• Understand maintain and deliver on the current service desk procedures including daily infrastructure checks.
• Manage own workload prioritise efficiently and assist team members when necessary.
• Monitoring and responding to alerts. Recognise patterns with alerts to identify potential incidents.
• Assisting sales account managers and CSMs with client escalations.
• Understanding delivering and supporting our core IT products and services.
• Contributing to internal documentation.
• Contributing to Daily Stand-up and team meetings.
• Escalating tickets to our 2nd and 3rd line engineers.

What will I bring to the role

• Working knowledge of VMware and/or SAN Storage Technologies is desirable
• Working understanding of computer architecture networking virtualisation storage backup disaster recovery and operating system concepts is ideal but not essential.
• Ability to multi-task and be creative and innovative in a dynamic fast-paced team environment.
• Previous experience in a service desk/ IT support environment

At ANS weve created a place where everyone can be themselves and we empower our people to get the job done. Openness ambition honesty and passion are what drive us every day. We are bold courageous and innovative and we do it like no other. We invest in our training development health and more we give you the benefits and flexibility to maintain a happy work-life balance.

Were proud of the inclusive fun dynamic environment weve created. Its a safe space that works for dont have to be a techie to work in tech. Bring your authentic self and find your dream role here. Find out more atLinkedIn pages.

Whats in it for you
With fantastic benefits an inclusive culture and a cool office space were your kind of workplace.

Company benefits

• As standard:25 daysholiday plus you can buy up to5 moredays
• A little extra:well give you yourbirthday offand an extracelebration dayfor whatever you want!Tying the knotYou get 5 days additional holiday in the year you get married. Oh and 5volunteer days!
• Private health insurance
• Pension contribution match and 4 x life assurance
• Flexible workingandwork from anywherefor up to 30 days per year (some exceptions)
• Maternity: 16 weeks full pay Paternity: 3 weeks full pay Adoption: 16 weeks full pay
• Company social events get ready for a jam-packed calendar
• Electric car scheme
• 12 days of personal growth development time

ANS are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly regardless of age disability gender reassignment gender expression marriage and civil partnership pregnancy and maternity race religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.