Senior Executive, B2B (Project Management)
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Job Location:
Subang Jaya - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
About Ninja Van
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014 we started operations in Singapore and have become the regions largest and fastest growing last-mile logistics company partnering with over 35000 merchants and delivering more than 1000 parcels every minute across six January 2018 we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.
About our Team
The New Business Units (NBU) division comprises ofsome of the most exciting and enterprising teams at Ninja Van. Building on Ninja Vans existing capabilities we experiment with new ideasto develop innovative products and services that enhance our core business and help us serve our clients partners and end-customers better.
The Project Manager Commercial & Operations is responsible for leading complex high-value and cross-functional projects while supporting commercial growth and operational excellence. This role manages customer projects drives stakeholder alignment strengthens governance and ensures successful delivery of strategic initiatives that support business growth and customer retention.
Job Responsible :
- Management
- Lead the planning execution and delivery of complex high-value and cross-functional projects.
- Define project objectives scope deliverables timelines and resource requirements aligned with strategic business goals.
- Develop comprehensive project plans including detailed timelines risk assessments dependencies and mitigation strategies.
- Manage project charters milestones schedules and deliverables to ensure timely execution.
- Ensure strong project governance adherence to quality standards and compliance with project management best practices.
- Drive continuous improvement by implementing lessons learned and enhancing PMO processes tools and frameworks.
- Track project performance manage risks and issues and provide regular status reporting to leadership and stakeholders.
- 2. Commercial Responsibilities
- Manage a portfolio of B2B customers under project-based engagements.
- Serve as a key support pillar for the commercial team in customer requirements gathering and solution design.
- Support company-wide new initiatives by designing and developing scalable processes to enable successful implementation.
- Monitor and analyse shipper shipping trends and performance metrics.
- Be accountable for shipper retention growth and long-term relationship management.
- Formulate business plans by analysing market trends customer behaviour and competitive movements.
- Engage customers in consultative discussions to guide them toward solutions that meet their operational and commercial needs.
- 3. Stakeholder Management
- Ensure close coordination with sales operations product and project teams.
- Build and maintain strong working relationships with internal and external stakeholders to ensure smooth operational execution.
- Work closely with Product Specialists Project Managers and Core Operations teams to enable timely and high-quality deliverables.
- Participate in customer meetings and workshops to identify effective solutions that support sales conversion and long-term partnerships.
- Act as a central point of communication to align expectations manage dependencies and resolve issues promptly.
- 4. Operations & Account Performance
- Build strong client relationships to ensure accounts perform and grow to their maximum potential.
- Reduce attrition rates through strong project governance and proactive account management.
- Minimise competitive risks by ensuring consistent service quality and operational excellence.
- Plan and execute sales meetings and customer visits with solution-oriented approaches to support shipper acquisition and retention.
- Maximise growth within existing customer accounts through continuous performance monitoring and optimisation.
- Continuously develop knowledge of products services project/program management commercial strategy and operational processes to deliver the best possible customer solutions.
- Key Skills & Competencies
- Strong project management and governance capabilities
- Excellent stakeholder and client management skills
- Commercial acumen with B2B exposure
- Strong analytical and problem-solving skills
- Ability to manage multiple high-value projects concurrently
- Excellent communication and presentation skills
- Strong coordination across cross-functional teams
Job Requirement :
- Minimum 2 years of experience in delivering customer-focused solutions.
- Candidates with both operational and commercial exposure preferably within a corporate environment will be highly regarded.
- Knowledge of project and program management methodologies and practices.
- Bachelors Degree in a relevant discipline.
- Strong data analytics and reporting competencies.
- Proficient in English and Malay.
- Mandarin proficiency is preferred.
- Ability to communicate in local dialects is an added advantage.
Submit a job application
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Required Experience:
Senior IC
Key Skills
- Channel Marketing
- Accounts Reconciliation
- Collection
- B2C
- Drafting
- HACCP
About Company
Ninja Van is Southeast Asia’s leading logistics provider, with the highest service coverage over 6 countries in the region. Experience the joy of hassle-free deliveries by shipping with Ninja Van today.
