Part-Time Revenue Technician

Applications must be filled out completely and thoroughly. Resumes are not accepted in lieu of an application but may be additionally attached.

• Total weekly hours vary but between 20-25 hours weekly.
• Within standard office hours 8:00am - 5:00pm Monday - Friday.
• This position is in City Hall and serves as the main front counter/customer service position.
• Casual/Seasonal Part-Time positions are hourly and not eligible for benefits and are limited to working 999 hours in a fiscal year (July 1 - June 30). No full-time regular appointment will be made from this class.

Note: The following are duties performed by employees in this class. Duties listed are not meant to be all-inclusive. Other duties may be required as assigned. Some duties listed (under department headings) are related to that particular department assignment.

• Serve the general public at counter over telephone or over the web in connection with utility services business licensing and providing general information.
• Receive and direct complaints or requestsin a friendly service-oriented manner.; may personally answer routine questions.
• Perform miscellaneous bookkeeping statistical and clerical tasks.
• Accurately process all cash and credit card transactions in accordance with established procedures.
• Maintain the security of cash credit card transactions and customer information.
• Perform other related duties as assigned.

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the Examples of Essential Duties section of this specification.

Knowledge of:

• Receptionist and telephone techniques.
• Common word processing spreadsheet and database software.
• Customer service principles and practices.
• Record-keeping principles and procedures.
• Modern office procedures methods and equipment.
• English grammar spelling vocabulary and punctuation.
• Arithmetic filing and recordkeeping procedures.
• Basic program and services of the office or department to which assigned.

• Analyze situations carefully and adopt effective courses of action.
• Interpret and apply department policies and procedures.
• Perform office support assistance and clerical work.
• Operate a computer to input and retrieve data.
• Apply office methods rules and policies.
• Understand and carry out oral and written directions.
• Make basic mathematic calculations.
• Ability to type at a speed necessary for successful performance on the job.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Effectively communicate verbally and in writing.

Education:
High School Diploma G.E.D or equivalent to the completion of the 12th grade.