GBS Senior Global Process Analyst
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.DESCRIPTION:
Join our Customer Service team at Thermo Fisher Scientific where youll contribute to delivering exceptional customer experiences while supporting our mission to make the world healthier cleaner and safer. As a Customer Service Specialist III youll manage customer relationships drive process improvements and ensure seamless order fulfillment. Youll collaborate across multiple departments to resolve escalations maintain high service standards and contribute to our organizations continued growth and success. This role offers professional development opportunities while working with advanced scientific technologies and solutions.
REQUIREMENTS:
Advanced Degree plus 3 years of experience or Bachelors Degree plus 5 years of experience in customer service preferably in a scientific technical or shared services environment
Preferred Fields of Study: Business Science Biology Biotechnology or related field
Additional certifications in customer service or process improvement methodologies are beneficial
Demonstrated expertise in ERP systems (SAP Oracle) and Microsoft Office Suite
Strong analytical and problem-solving abilities with exceptional attention to detail
Advanced verbal and written communication skills with fluency in English required
Experience in process improvement and project management
Proven ability to manage complex customer relationships and resolve escalations
Strong understanding of order-to-cash processes and customer service metrics
Ability to work independently while collaborating effectively across functions
Experience with contract review and commercial terms negotiation
Excellent organizational and time management skills
Ability to analyze data and generate actionable insights from customer service metrics
Experience in managing customer master data and maintaining documentation
Demonstrated ability to train and mentor other team members
Ability to adapt to shifting priorities in a results-oriented environment
Required Experience:
Senior IC
Key Skills
- Project Management Methodology
- Shipping & Receiving
- Six Sigma
- Lean Six Sigma
- Process Improvement
- SAFe
- Business Analysis
- Visio
- Business Process Modeling
- Process Mapping
- Joint Operations
- Kaizen
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
