Mobile Device Administrator

The Mobile Device Administrator is responsible for managing and securing Seaspan Shipyards mobile technology ecosystem including iPads cell phones smart devices and other ruggedized hardware used across production facilities warehouses and corporate offices. This role ensures reliable connectivity compliance with security standards and optimal performance of devices critical to business operations. The position collaborates closely with stakeholders in the business and Information Technology to align mobile solutions with enterprise applications and is responsible for the complete asset lifecycle of mobile devices.

Note: This position qualifies for an optional hybrid work schedule after 90 days of onsite work and onboarding. Employee will be subject to the terms of the Flexible Work Policy Agreement.

What youll do

• Device Lifecycle Management: Configure deploy and maintain iPads smart devices and other mobile hardware using MDM solutions such as Microsoft Intune and SOTI.
• Asset Lifecycle Management: Manage the full lifecycle of mobile assets including budgeting procurement deployment maintenance upgrades and decommissioning.
• Collaboration: Work closely with end usersand Information Technology to ensure mobile device configurations and applications integrate seamlessly with our IT systems and operational workflows.
• Security Compliance: Implement and enforce mobile security protocols including encryption multi-factor authentication and remote wipe capabilities to protect sensitive company data.
• Application Management: Manage the installation and updates of enterprise applications (in collaboration with Systems Analysts) and productivity tools on iPads smart devices and other mobile hardware.
• Monitoring and Reporting: Maintain accurate inventory of all mobile devices and accessories; generate compliance and usage reports for IT leadership.
• User Support: Provide hands-on technical assistance to end users for device setup connectivity and troubleshooting.
• Policy Development: Collaborate with IT leadership to develop mobile device policies aligned with regulatory compliance and safety standards.
• Incident Response: Respond promptly to device-related security incidents or operational disruptions.

What youll bring

• Bachelors degree in Information Technology Computer Science or equivalent experience.
• Minimum 3 years in IT administration with at least 2 years in mobile device management within a manufacturing and/or warehousing environment.
• Preferred certifications include CompTIA Mobility Microsoft Intune or equivalent MDM platform certifications.
• Technical proficiency in MDM platforms (Microsoft Intune SOTI) iOS Android
• Understanding of mobile technology requirements in a manufacturing and/or warehousing environments including connectivity challenges and device durability.
• Strong knowledge of the asset lifecycle processes inventory control and procurement best practices.
• Ability to work effectively with end users and other IT teams.
• Strong knowledge of mobile security best practices and compliance frameworks relevant to a manufacturing and/or warehousing environment.
• Ability to diagnose and resolve technical issues under time-sensitive conditions.
• Clear and effective communication skills for supporting end users and documenting policies.
• Ability to manage multiple priorities.
• Customer Service Orientated and committed to providing the highest level of end user support.
• Printer/DHCP Server Management is an asset.
• familiarity with Zebra Printer and Honeywell Scanner.
• Bartender Server experience is an asset.
• Service now and Jira Management experience is an asset.

Why youll love working here

• This is a full-time permanent position. With multiple operations and long-term projects Seaspan employees enjoy job stability as we look ahead to build ships for decades to come.
• In addition to an annual bonus and pension plan matching this role provides you a very competitive salary in line with the successful candidates experience.
• We also provide a best-in-class health and wellness benefits package for this position including such things as full health care (e.g. unlimited physiotherapy) dental vision life insurance medical leave coverage parental leave coverage wellness/fitness reimbursement for memberships or registration fees and an Employee Family Assistance Program (EFAP).

The estimated salary for this position is $99000 - $1210000. In determining final salary Seaspan considers many factors including the successful Candidates skillset and experience as well as position location and internal equity. The final base salary offer will be at the Companys sole discretion and presented as part of a competitive total compensation package.

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