Title: Sales Manager
Reports To: General Manager
Company Overview:
Core Focus: Building relationships and our people through home transformations.
Core Values: Relationships Positivity Precision Drive Growth
Window World of Fargo is a fast-growing exterior remodeling franchise. We service homeowners throughout eastern North Dakota and northwestern Minnesota. We install energy-efficient replacement windows doors siding and more. As a franchise we provide the customer service of a small business while being backed by a nationally recognized brand. We offer a wide range of superior products that are installed by professional installation crews.
Position Summary:
The Sales Manager is responsible for leading and managing the sales team to consistently achieve revenue closing and customer experience goals. This role owns day-to-day sales performance pipeline health and accountability while developing the team through coaching training and clear expectations.
Reporting to the General Manager the Sales Manager works closely with marketing operations and production to align promotions lead generation and execution in the field. A key responsibility of this role is ensuring documented sales processes are followed consistently and that what is sold aligns with production capabilitiessetting installation teams up for success and ensuring a high-quality customer experience. The Sales Manager uses performance data and sales tools to review results reinforce standards and drive continuous improvement across the team.
Job Responsibilities:
Sales Leadership Performance & Coaching
Lead the sales team to achieve revenue closing and customer experience goals
Set clear expectations for performance professionalism and activity standards
Monitor individual and team performance metrics and address gaps proactively
Provide ongoing coaching through one-on-one sessions ride-alongs and review of sales activity
Lead regular sales meetings focused on results skill development and alignment
Sales Process Execution & Collaboration
Ensure documented sales processes are followed consistently across the team
Maintain accurate pipelines forecasting and sales documentation
Collaborate with marketing on promotions campaigns and lead generation efforts
Provide feedback on lead quality messaging and field performance
Work closely with production and operations to ensure what is sold aligns with installation capabilities
Perform and verify field measurements as needed including supporting new sales team members and handling unique or complex projects to ensure accurate scopes and successful installations
Customer Experience Accountability & Team Development
Reinforce scope clarity pricing discipline and proper job setup to support smooth installations
Address sales-related issues that impact production or customer satisfaction
Lead recruiting onboarding and development of sales team members
Promote a culture of accountability continuous improvement and alignment with company values
Work Hours:
This is a full-time position. Work hours will generally align with standard business hours with flexibility required based on the needs of the sales team and customer appointment schedules. Evening and occasional weekend availability is expected to support in-home sales appointments ride-alongs and team leadership responsibilities.
Benefits:
The following benefits are eligible for enrolllment after 60 days of employment and are effective the following 1st of the month:
Health insurance
Dental insurance
Vision insurance
Life insurance
Employee Assistance Program
The following benefits are eligible for enrollment after 1 year of employment:
401(k) with company match
Paid Time Off and Paid Holidays are effective upon employment.
Desired Experience and Skills:
Proven experience leading and coaching a sales team with a track record of improving performance and accountability.
Strong understanding of consultative or in-home sales processes and customer experience.
Comfortable using data and KPIs to manage performance identify trends and drive improvement.
Confident coach who can give direct constructive feedback and develop people over time.
Prior hands-on experience measuring windows doors and related products for replacement projects in an in-home sales or remodeling environment.
Experience working within a CRM and enforcing clean consistent usage.
Clear professional communicator who builds trust with both customers and internal teams.
Organized disciplined and able to manage multiple priorities without losing follow-through.
Aligned with Window World of Fargos Core Values and leads with humility positivity and drive.
Additional Requirements:
Ability to travel to job sites customer locations or company offices as needed.
A history of safe and responsible driving if driving company vehicles is required.
Capability to occasionally lift carry or move materials or stand for extended periods during training or on-site visits.
Willingness to undergo a criminal background check if required by the company.
Proof of legal authorization to work in the United States.
Ability to work evenings or weekends if required for sales meetings or even