BDC Service RepCall Center
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Job Location:
Carlsbad, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Kick off your career in the automotive industry with Toyota Carlsbad!
Our Service Department located in beautiful Car Countryhas an immediate opening for a BDC Service Representative.
What We Offer:
- Excellent Culture
- Advancement opportunities
- Medical Dental and Vision Plan
- Company-paid Life Insurance
- 401(k) savings plan
- Profit Sharing
- Paid Vacation
- Tuition Reimbursement
Major Essential Duties:
- Promptly and professionally answer multiple inbound calls. The number one goal is to provide an exceptional client experience and schedule a solid and specific service reservation with the service team.
- Provide clients with information pertaining to current service offerings.
- Proactively contacting clients to remind them of scheduled reservations rescheduling missed reservations and politely reminding clients of due & overdue services.
- Keep current with service specials all direct mail pieces and recall notices from the manufacturer.
- Other duties as assigned.
Qualifications:
- Personal values to align with company values of Integrity Teamwork Innovation Respect and Excellence.
- 2-3 years of customer service/call center experience or equivalent combination of education and experience. Automotive or dealership experience a plus.
- Knowledge of Toyota products is a plus.
- Bilingual (English/Spanish) preferred
- Superb communication skills both verbal and written.
- The ability to instantly build rapport with clients.
- The ability to meet or exceed all department Key Performance Indicators that measure overall performance.
- Strong organizational expertise and attention to detail.
- Must be able to work flexible hours and days including some weekends.
OWe are an EOE/M/F/D/V employer and support a drug-free workplace.
Key Skills
- Hp Unix
- Administration & Operation
- Ado
- IT Security
- Management Administration
About Company
JOIN THE LEADER IN THE AUTOMOTIVE INDUSTRY! Toyota Carlsbad’s Service Department is looking for a motivated Used Car Detailer to join our team! In this role, yo...
