Director, Digital Onboarding
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseyas best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained strong double-digit growth over the past several years and is backed by Insight Venture Partners ) a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000 Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions go to and for more information on Kaseyas culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.
We are seeking an experienced and strategic Director of Digital Onboarding to lead and scale our digital onboarding and adoption experiences for customers across Kaseyas product portfolio. This role will focus on building scalable data-driven onboarding programs that accelerate time-to-value improve product adoption and enhance the overall customer experience.
The ideal candidate brings deep experience in digital onboarding customer success and SaaS adoption along with strong leadership capabilities and a passion for designing intuitive customer-centric digital journeys.
This role will be based in Colombia and will partner closely with Customer Success Product Engineering and Go-To-Market teams.
Key Responsibilities
- Own and lead Kaseyas digital onboarding strategy ensuring a scalable consistent and high-quality experience across products and customer segments.
- Design implement and continuously optimize digital onboarding journeys that accelerate customer adoption and reduce time-to-value.
- Lead and develop a team focused on digital adoption onboarding programs and customer enablement.
- Drive implementation and optimization of digital adoption platforms (e.g. WalkMe Whatfix Pendo).
- Partner cross-functionally with Customer Success Product Engineering and Operations.
- Leverage customer data and insights to improve onboarding effectiveness.
- Establish and track KPIs related to onboarding success and adoption.
- Identify opportunities to automate and scale onboarding processes.
- Ensure consistency in onboarding workflows and best practices.
- Act as a senior leader in evolving Kaseyas customer experience strategy.
Required Qualifications
- 8 years of experience in Customer Success Digital Adoption or Onboarding roles.
- At least 3 years in a leadership capacity.
- Strong SaaS and technology background.
- Experience with digital adoption platforms (WalkMe Whatfix Pendo).
- Understanding of SaaS onboarding best practices.
- Experience with CRM tools such as Salesforce or HubSpot.
- Strong analytical and communication skills.
- Ability to thrive in a fast-paced environment.
Leadership & Communication
- Proven people leadership experience.
- Strong written and verbal communication skills.
- Ability to influence cross-functional stakeholders.
Education
- Bachelors degree required; advanced degree preferred.
Additional Information
- Global or enterprise SaaS experience preferred.
- Passion for improving customer experience through scalable solutions.
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race religion age ancestry gender sex sexual orientation national origin citizenship status physical or mental disability veteran status marital status or any other characteristic protected by applicable law.
Required Experience:
Director
Key Skills
- Business
- Clerical
- Abinitio
- Arabic Speaking
- General Management
- Crystal Report
About Company
Kaseya's IT Complete is an integrated and cost-effective platform to manage everything in IT and security.
