Seeking a detail oriented driven Field Support Manager for a very busy private duty nursing office!
Field Support Manager (FSM)
Essential Duties and Responsibilities:
oObtains verifications/denials authorizations for services and verifications of eligibility for clients
oEnsures accuracy of caregiver information in Axxess and all other user interfaces
oAssists with the billing payroll EVVs and medical records process
oCorrects overlapping EVVs and provides re-education to repeat offenders
oDelivers exceptional customer service to customers patients and family members especially in the context of troubleshooting and conflict resolution
oEstablishes and maintains effective channels of communication within the office as well as with clients caregivers field staff and team members
oCollaborates with the operations team to ensure appropriate and effective operational methods and best practices are used to support the office
oSubmits nursing requirements and backgrounds to third parties for approval
oProvides thorough tablet and Axxess training for all new hires and struggling staff members
oImplements develops and oversees best practices tools and processes in accordance with company federal state local and accreditation standards
oOversees caregiver and field staff onboarding experience including orientation credentialing etc.
oEnsures caregivers and field staff meet all requirements prior to providing patient care
oManages field support specialist development including coaching training and continuing education
Benefits
Required Experience:
Manager
Home Health Registered Nurse (RN) in Dandridge, TN Experience a work culture where nurses are valued, management backs you and you’re empowered to be a patient...