Manager Patient Experience and Sales Enablement

The Manager Patient Experience will lead a high-impact team focused on enhancing patient outcomes and driving hearing aid sales across the Beltone network. The role is critical in shaping and executing sales advisory strategies mentoring team members and standardizing best practices to ensure every clinic delivers an exceptional experience. This position is ideal for a dynamic leader who thrives at the intersection of sales performance patient engagement and team development.

Key Role Highlights:

• Develop and implement sales advisory practices that elevate team performance and clinic success.
• Drive strategic initiatives to boost hearing aid sales particularly in high priority underperforming clinics.
• Analyze sales trends to recommend data-informed approaches for growth and efficiency.
• Create lead mentor and develop a team of Patient Success Advisors who are driven to lead by example whether thats actively supporting patient evaluations sales and fittings or training local staff to do so themselves.
• Set clear performance expectations conduct regular evaluations and provide constructive feedback.
• Help manage team deployment schedules and budgets
• Inspire a culture of accountability continuous learning and high achievement.
• Working with the Director of Patient Experience and your team design and roll out standardized sales protocols training content and tools that reflect Beltones best practices.
• Ensure consistent implementation across all clinics to enhance both sales effectiveness and patient satisfaction.
• Partner with Marketing Operations and Clinical teams to align on patient journey enhancements.
• Leverage internal data and insights to identify friction points and opportunities for sales process improvement.
• Contribute to the evolution of systems tools and internal programs that support sales excellence.
• Serve as a trusted leader who brings vision energy and clarity to the teams mission.
• Make strategic decisions that reflect both short-term needs and long-term organizational goals.
• Champion a patient-first mindset while balancing business growth and operational priorities.
• Find ways to bring experience improvements to other areas of the business

Required Education (if necessary):

• business or sales related field.
• Licensed Hearing Instrument Specialist or Audiologist

Qualifications:

• 5 years of experience in sales management ideally within the healthcare hearing care or medical device industry.
• Demonstrated success in coaching and leading teams to exceed sales targets.
• Strong interpersonal communication and facilitation skills.
• Experience developing training content protocols or sales enablement tools.

Travel: 75%

Join us!

Beltone welcomes applicants who are committed to enhancing the hearing care sector. Join the Beltone Team today and see the unlimited possibilities.

Pay Transparency Notice:

The base target annual salary for this position can range from $100000 - $130000/year plus a bonus opportunity.

Compensation for roles at Beltone depends on a wide array of factors including but not limited to location role skill set and level of experience.

To remain competitive Beltone offers a competitive benefits package including health insurance a 401(k) plan and paid vacation and holidays

We encourage you to apply:

We highly value a mindset motivation and engagement that aligns with our core values to not only ensure growth for you but for your team and the wider GN organization as well.

We are committed to an inclusive recruitment process:

Beltone welcomes applicants from all backgrounds and applicants will receive equal consideration for employment. We make life sound better by developing intelligent sound solutions that transform lives through the power of sound enabling you to hear more do more & be more than you ever thought possible.

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