Recovery Officer

Permanent Full Time (37 hours per week)

Have you got experience working in a fast-paced collections role Do you enjoy talking to people on the phone Do you want to be part of a team that really cares about helping people

If this sounds like you then dont miss this opportunity to join our award-winning income collection team working for a company that really cares about you and wants you to enjoy coming to work every day!

As a Recovery Officer you will work with customers to enable them to pay their rent and service charges providing an accessible and informative service and striking the right balance between enforcement and support.

This is a performance and target driven role focused on providing the right support at the right time and delivering a consistent high-quality service.

With a lot of on the job learning and development the right person will have the opportunity to really thrive and support the team in continuing to be a sector leader in this area.

A full UK driving licenceand the use of a vehicle for work purposes is essential for this role

To be considered for this role you must provide a supporting statement as part of your application which details how you meet the ideal candidate requirements listed below giving relevant examples to support this.

• Experience working in performance and customer service-driven roles such as income collection housing or leasehold management
• Strong literacy and numeracy skills and the ability to quickly retain new knowledge
• Proven experience of effective communication with a range of different customers recognising their individual needs and working flexibly to meet these
• Experience of using a wide range of IT systems and/or software applications

If you would like to discuss this role please contact Leanne Merga Head of Income and Money Advice on or

The SHG Be You approach sums up our belief that everyone has the right to be who they are and to be that person at work in line with SHGs Values. Were always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.

This role will be on Stockport Homes Limitedterms and conditions.

The successful applicants appointment will be subject to satisfactory basic clearance by the Disclosure and Barring Service.

We understand that if you dontmeet every requirement you may be hesitant to apply but westill want to hear from you and encourage you to submit an application detailing your experiences achievements and the value you can bring to our team.

If you require any reasonable adjustments to complete your application please contact the People & OD Team on

Please note that we do not accept applications through third-party websites. To ensure your application is reviewed please apply directly through our careers page.

We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.

Closing Date: 1st March 2026

Interview Date: 13th March 2026

Welcome to Stockport Homes Group (SHG) an umbrella organisation for four socially responsible interdependent companies within the housing sector. What makes us unique is our vision: one where entrepreneurship and commercialisation go hand in hand with social impact.

We are Stockports largest landlord managing over 12000 properties on behalf of Stockport Council and Private Landlords as well as our own growing portfolio of new build homes.

As builders landlords architects and developers we believe in collective responsibility for more affordable housing. Equally through a commitment to a range of wrap around services we look for ways to improve peoples lives: fromadvice and support on health and wellbeing to employmenteducational opportunitiesand help in the home.

All our profit is reinvested within thegroup to maximise opportunities for those who most need our help.

Companies within SHG:

Stockport Homes- Stockport Homes was formed in 2005 to manage housing stock across Stockport on behalf of Stockport Council. As a limited company we operate as an ALMO which is an Arms length management organisation so whilst the company is owned by the Council we operate independently on day-to-day matters and in delivering services to our customers. We are committed to providing quality homes across Stockport and listening to the voice of our customers to continually improve our services.

Three Sixty - Three Sixty delivers innovative high-quality construction maintenance and facilities management services across Stockport Greater Manchester and Cheshire. We are trades people who operate with a friendly community-led approach. We get the balance right between excellent customer service and service delivery. We take pride in giving back to our local communities and each year we Gift Aid our profits to SKylight to support the work they do to help Stockport and the borough thrive.

Skylight - SKylight is a Charitable Community Benefit Society established in 2018 dedicated to transforming lives in Stockport. We work closely with local communities to support people into employment alleviate poverty and enhance digital skills. Our services help individuals live independently while fostering strong community networks particularly for those facing disadvantages. We are proud to contribute to making Stockport a great place to live and work.

Viaduct Housing Partnership - Formed in 2017 Viaduct is a development partnership between Stockport Homes Group and Stockport Council focusing on building more affordable homes in Stockport.

SHG is proud to be an award-winning organisation dedicated to transforming the lives and communities of our customers and as a public-private sector fusion SHG is focused on future growth and excellence - looking for the best people to join the Group to be on this exciting journey.