Help Desk Supervisor
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Job Location:
Washington, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
- Application Deadline: March 27 2026
- Washington
- On-site
Job Description
In this role you will assist with more technical tasks using various technologies provided by the Office of the Pardon Attorney to help support their mission. If this type of challenging work sounds like something you would be interested in to grow your career apply now!
Primary Responsibilities:
- Provide on-site technical resource/support who should be comfortable with making visually appealing and data-accurate updates to a public facing website.
- Quick learner who is willing to learn new data management systems to provide high-level support as well as day-to-day management.
- Create modify and run daily weekly monthly and quarterly reports as requested.
- Provide technical support to new and current users of the internal database system.
- Assist in testing database functionality following upgrades or fixes.
- Make updates to website based on specific data points at regular intervals.
- Provide technical support to office staff as necessary to include interaction with Department technical staff ordinary maintenance of office technical equipment and routine troubleshooting.
- Candidate should be mindful of principles of cybersecurity data protection and privacy in all work assignments.
Basic Qualifications:
- Excellent written and oral communication skills.
- Strong skills in commonly used software such as Microsoft Office Suite with emphasis on Excel Word and PowerPoint.
- Familiarity using Drupal TEAMS or TEAMS Apps.
- Experience with SharePoint (Administrative Role)
- Bachelors degree (or equivalent) and 2 years of experience providing direct end-user support for the applications being supported including both telephone support and on-site assistance to users is preferred.
- At least one year teaching/training experience involving computer applications preferably database imaging or other automated litigation support applications preferred.
- Must have hands-on familiarity with the network telecommunications and operating systems environment of the applications being supported.
- Should be an expert user of the Governments word processing spreadsheet and email systems.
- Must be a U.S. Citizen and able to obtain a Public Trust clearance.
Required Experience:
Manager
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
About the company Founded in 2004, Think is a national technology and operations management consulting practice, providing services to commercial customers as well as state/federal public customers. Think’s offering spans services from technology and operations executive advisory and ... View more
