Front Desk Data Entry Specialist

Front Desk Data Entry Specialist

Client: US Air Force

POP: 12 months

Location: Minot AFB ND

US Citizen

SCOPE

The Front Desk Data Entry Specialist provides administrative data entry records management and customer service support to the U.S. Air Force Military & Family Readiness Center (M&FRC) with a primary focus on supporting the Transition Assistance Program (TAP). This role serves as the initial point of contact for customers and is responsible for maintaining accurate records processing data within Air Force systems and ensuring professional front desk operations in accordance with Air Force Instructions (AFIs) program desk guides and local policies.

REQUIRED SKILLS

• Demonstrated proficiency in Microsoft Office (Word Excel Access)

• Strong knowledge of grammar spelling punctuation and document formatting

• Ability to accurately enter review and maintain data in automated systems

• Ability to communicate effectively both verbally and in writing using tact and courtesy

• Ability to organize manage records and handle multiple administrative tasks simultaneously

PREFERRED SKILLS

• Familiarity with Air Force terminology programs or administrative environments

• Prior experience supporting military federal or DoD customer service operations

• Experience with records management or data tracking systems

TASKS

• Front Desk & Customer Service

  • Greet visitors and respond to telephone and electronic inquiries in a professional courteous manner

  • Determine the nature of customer requests and route individuals to appropriate M&FRC staff or programs

  • Provide non-technical information regarding M&FRC programs services and appointment availability

  • Ensure customers complete required Statements of Understanding (SOU) and applicable forms

• Data Entry & Administrative Support

  • Enter update and maintain customer data within AFFIRST TAP ACCESS Microsoft Access and other authorized systems

  • Prepare edit proofread and format routine and non-routine correspondence reports and documents

  • Maintain the M&FRC Outlook appointment calendar and track suspenses and deadlines

  • Consolidate data and generate reports in accordance with established procedures

• Records & Files Management

  • Serve as the primary Records Custodian for the M&FRC

  • Establish maintain purge and dispose of records in compliance with AFI 33-322 and the Air Force Records Disposition Schedule

  • Maintain electronic and paper files file plans reference materials and publications

  • Manage receipt control logging and safeguarding of sensitive or classified materials as required

• Office Automation & Systems Support

  • Utilize Microsoft Word Excel Access and other office automation tools to create documents spreadsheets charts and reports

  • Assist with troubleshooting basic system or software issues

  • Support development of training aids and provide hands-on assistance to staff as needed

• Compliance & Professional Conduct

  • Perform all duties in accordance with AFIM&FRC desk guides AFFIRST training guides and applicable Air Force policies

  • Maintain a professional appearance and conduct at all times

  • Comply with base security safety OPSEC and information protection requirements