Team Manager, Day Shift, Custodial Operations

Job Category

Job Profile

Job Title

Department

Compensation Range

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge qualifications and experience for the the normal course employees will be hired transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

At UBC we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research innovation and learning for all faculty staff and students. Our commitment to employment equity helps achieve inclusion and fairness brings rich diversity to UBC as a workplace and creates the necessary conditions for a rewarding career.

Job Description Summary

Performs a wide variety of duties and responsibilities as assigned by Director Custodial Services to ensure effective use and care of the Campus premises. This position is assigned to day evening and nightshifts. These shifts cover seven days per week.

Organizational Status

Reports to the Director Custodial Services.

Work Performed

• Determines general custodial requirements in consultation with Head Service Workers Operations Manager Director and local working committee recommendations.

• Assists in partial or full development of daily weekly and monthly schedules and work assignments to ensure labour costs are effectively managed while ensuring standards for service delivery are met.

• Inspects buildings and grounds to ensure departmental cleanliness and maintenance requirements are being met by the custodial services team. Initiates action to improve deficiencies with physical facilities

• Ensures that the department s assets are maintained at a high standard; assigns deficiencies to the appropriate personnel for correction. Oversees inspections performed by Head Services Workers and other custodial staff. Investigates and addresses service concerns as required.

• Manages Head Service Workers and Utility Workers including recruiting training supervising and performance review and management up to and including termination in consultation with Facilities Human Resources personnel.

• Ensures that employees work in an accurate safe manner in accordance with all UBC and WorkSafeBC safety standards practices and procedures.

• Liaises with campus partners and outside contractors regarding renovations soft preventative and corrective maintenance programs including but not limited to pest control custodial equipment carpet cleaning and waste management.

• Manages inventory of departmental supplies chemicals tools and equipment. Participates in department and University initiatives committees and programs including but not limited to Return to Work Attendance Management programs and various committees as fitting the needs of the position.

• Ensures procedures are established and followed to maintain the security of all Building Services master keys and/or individual keys used for equipment storage and access to rooms and buildings.

• Researches and compiles information on products equipment services productivity work methods etc.; analyzes labor and materials costs; recommends changes policies and/or procedures to improve efficiency or effectiveness of services.

• Recommends maintenance repairs or renovation projects to the Operations Manager Custodial Services and the Director Custodial Services; assists as required with project administration.

• Handles an annual budget for area of responsibility. Monitors and controls expenses on labour materials supplies and equipment to meet established budget requirements.

• Leads designated staff by performing duties such as prioritizing and assigning work tasks and inspecting completed work to ensure conformance with established standards.

• Responsible for related personnel issues for assigned staff such as performance evaluations orientation and training. Resolves training needs coaches employees to meet personal goals and performance targets.

• Responsible for providing and ensuring training/onboarding of assigned staff has taken place.

• Participates in the Interview/Selection process and in the management of first step grievances and other labour relations matters including disciplinary action and follow up in accordance with UBC policies and procedures.

• Participates in investigation proceedings in partnership with Human Resources which includes making recommendations on actions to issuing discipline up to and including termination

• Uses and trains other assigned staff on applicable EMMS system(s) and Workday.

• Co-ordinates activities of the trades and other staff periodically assigned to the Campus Buildings. Acts as Facilities representative liaising with Department Administrators.

• Notes alternations within Campus Buildings and reports discrepancies from plans to Director Custodial Services.

• Receives and resolves on miscellaneous service requests and complaints.

• Works with personnel to reduce incidents of vandalism and misuse of building property by recommending actions and -ordinates and supervises Building Operations activities associated with bookings.

• Partakes on various committees as appropriate.

• Completes other tasks as assigned in keeping with the qualifications and requirements of the position.

Consequence of Error/Judgement

Errors in judgment could result in unnecessary expenditures due to over-staffing higher costs for increased repairs or maintenance losses from injury to staff or campus guests and could lead to labor relations situations. Failure to train and empower staff could result in lost productivity low morale and poor performance among employees contributing to reduced customer satisfaction and a potential loss of business. Failure to ensure the safekeeping of keys could lead to the loss of University or campus visitor property and/or to personal risk to building occupants.

Supervision Received

Works independently under general supervision of the Operations Manager Building Services. Uses own discretion on many day-to-day operations.

Supervision Given

Responsible for an assigned workforce of 2 to 4 Head Service Workers and 20 to 125 Service Workers and/or Utility Workers. Levels of staffing vary by operational seasons and daily occupancies.

Minimum Qualifications

• Willingness to respect diverse perspectives including perspectives in conflict with ones own

• Demonstrates a commitment to enhancing ones own awareness knowledge and skills related to equity diversity and inclusion

Preferred Qualifications

• Undergraduate degree in a relevant field. Minimum of four years experience or the equivalent combination of education and experience.

• Knowledge of WorkSafeBC regulations and correct use of custodial equipment supplies and safe work methods is required.

• Experience in a position involving customer support including experience in a supervisory capacity is required.

• Extensive practical and supervisory experience in all phases of custodial work.

• Must be familiar with industrial cleaning methods and procedures and the operations of all related equipment in order to supervise the staff and meet service standards.

• Knowledge of WHMIS is required and First Aid would be an asset.

• Must be tactful diplomatic and have good interpersonal skills. Fluent in both spoken and written English.

• Able to effectively plan and delegate complex tasks.

• Able to manage and lead a large and diverse workforce. Demonstrated supervisory experience preferably in a unionized environment.

• Ability to delegate lead empower coach and train employees.

• Able to handle and prioritize multiple tasks.

• Proficient computer skills required (Word Excel and Outlook).

• A valid British Columbia Driver s license (class 5 is preferred) and a clean driving record required.

• Must be bondable.