Senior Pensions Administrator

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Job Description:

What youll be doing:

• Check calculations and processes completing all tasks in line with current work procedures.

• Support the team on complex casework high value cases and complaints.

• Control and enhance the quality of customer outputs to deliver an excellent customer experience through effective coaching providing constructive feedback and mentoring to ensure staff achieve their full potential.

• Adapt to varying demands and workloads with a commitment to ensure tasks are completed to deadline whilst maintaining excellent levels of quality

• Work within set Key Performance Indicators and quality standards.

• Identify complaints at the earliest opportunity take ownership of the problem escalate where appropriate and undertake Route Cause Analysis. Implement effective correction action to prevent re-occurrence.

• Participate in and promote good team communication and share knowledge and expertise with other team members.

What were looking for:

• Pension administration experience with knowledge and experience of DB and/or DC pension schemes.

• Strong team work ethic with experience coaching and mentoring others.

• Experience leveraging your pensions expertise to review and ensure the accuracy of others work.

• Excellent numeracy and data inputting skills with proficiency in performing manual calculations.

• Telephone and computer literate (with experience using IT systems such as Microsoft Office Applications).

• Skilled in managing complex queries and escalations.

• Excellent accuracy attention to detail and quality management skills.

• Strong communication skills including written communication skills in a variety of communication channels.

• Ability to work under pressure and towards tight deadlines.

About Capita Pensions Solutions

Capita Pension Solutions is one of the UKs leading pension firms. We provide an unrivalled breath of services to over 600 schemes covering over 6 million members. Our team use their experience insight expertise and latest technology to deliver personalised end to end solutions to meet all of their clients pension needs. Our services include pensions administration data & remediation solutions software actuarial investment scheme management and member communications.

Whats in it for you:

• 23 days holiday (rising to 27) with the opportunity to buy extra leave.

• Company matched pension life assurance a cycle2work scheme 15 weeks fully paid maternity adoption and shared parental leave paternity pay of two weeksand plenty more.

• Voluntary benefits designed to suit your lifestyle from discounts on retail and socialising to health & wellbeing travel and technology.

• The opportunity to take a paid day out of the office volunteering for our charity partners or a cause of your choice.

• Access to our Employee Network Groups which represent every strand of diversity and allow colleagues to connect and learn from each other on an open inclusive platform.

What we hope youll do next:

Choose Apply now to fill out our short application so that we can find out more about you.

Were an equal opportunity and Disability Confident employer which means we recruit and develop people based on their merit and passion. Were committed to providing an inclusive barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio) or if youd like to discuss other changes or support you might need going forward please email Iqbal at or call and well get back to more information about equal opportunities and process adjustments please visit the Capita Careers website.

As part of our commitment to building an inclusive and diverse workforce we would particularly welcome applications from people who are from Black Asian and other ethnic minority backgrounds.

Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process including communication support at interviews such as a British Sign Language you require this support you can apply for this support athttps:// - GBR

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