Bilingual Customer Service Representative (EnglishFrench)
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Job Location:
Mississauga - Canada
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About this Position
We are looking for a bilingual customer service representative (in-bound call center) to join our Communications department.Responsibilities and Qualifications
RESPONSIBILITIES:
Handle incoming client/agent calls regarding life insurance policies
Responsible for providing complete and accurate information to caller by using the department manual training sessions and system as sources of information
Process client/agent requests/policy administration
Ensure quality service is being provided which includes following the call path and monthly monitoring
Adhere to complaint handling and privacy procedures
Remain current on the ongoing changes made to all policies and procedures
Miscellaneous duties as assigned
QUALIFICATIONS:
Post-secondary education or equivalent knowledge and skills acquired through related work experience
Excellent verbal and written communication skills in English and French
Self-starter quick learner able to adapt well to constant industry changes
Minimum one year comparable customer service experience
Thrives in a fast-paced communications environment
Sound decision making and organizational skills
Basic computer skills
COMPENSATION DETAILS:
Starting salary : $47000.00
Hybrid Position
Basic & AD&D Life Insurance
Health & dental insurance
Pension plan
Paid time off
Health Spending Account
Employee discount
Employee Assistant Program
It has been and will continue to be the policy of Primerica Inc. and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless ofrace sex color religious creed religion national origin citizenship status age disability pregnancy ancestry military service or veteran status genetic or carrier status marital status sexual orientation or any classification protected by applicable federal state or local laws.
At Primerica we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation growth and profitability. Through a variety of programs and initiatives we invest in each employee seeking to ensure that our people are not only respected as individuals but also truly valued for their unique perspectives.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Primerica (NYSE: PRI) is a leading financial products and services company that distributes term life insurance, mutual funds, and annuities in the United States, Canada, Puerto Rico and Guam. Primerica has over 141,000 independent, licensed sales representatives who provide financia ... View more
