Technical Customer Service Agent (Bilingual) Provider ManagementSolutions

Description

Our team and what well accomplish together

As a Bilingual Technical Customer Service Agent I on our Provider Management Group teamyou will have the ability to use your industry expertise to process registrations for providerswhile maintaining multiple provider databases. You will provide support via incomingcalls/emails and help analyze troubleshoot and resolve issues. As an expert in your field youmust be available to work rotating shifts to support our clients.

If you thrive in a fast-paced environment are comfortable with technology and love to work in acollaborative environment then read on as this job is for you!

What youll do

• Data Entry: registering extended health providers in the TELUS Provider Registry
• Conducting regular maintenance of existing data
• Resolving issues reported by end users of our products through varied customer intakemodalities to include but not limited to (phone email chat)
• Communicating with the stakeholders i.e. insurers provincial governing bodies
• Handling and overseeing projects to successful completion for both internal and externalclients
• Remaining agile & flexible to support customer support requirements across other TELUS Health product segments based on demand
• Supporting new TELUS Health initiatives

Qualifications

What you bring

• Bilingualism in French and English is a requirement
• 1 or more years of experience in customer service or a service-oriented industry
• Inbound/outbound contact center experience with exposure to metrics and key customerperformance indicators considered an asset
• Intermediate to advanced skills in using Microsoft (MS) Office including Excel WordOutlook PowerPoint
• Able to apply critical thinking skills to resolve issues
• Ability to work independently
• Strong team collaboration skills
• Agile & flexible to support varied customer needs
• Demonstrated customers first focus
• Ability to work within an environment with multiple deadlines
• Ability to effectively communicate written and verbal with internal and externalcustomers
• Flexibility to work rotating 8 hour shifts in a 7 am to 12 am environment

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change give back to help communities thrive and help those who need it most. When you join our team youre helping us make the future friendly. Were committed to diversity and equitable access to employment opportunities based on ability your unique contributions and talents will be valued and respected here.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy as acondition of employment all personnel whose job functions require they work at a Data Centerand/or have access to detailed knowledge of technology related to client service delivery aresubject to a Personnel Security Screening conducted through the Government of Canada.

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients suppliers candidates external partners etc.); interact in English with internal parties (colleagues internal partners stakeholders etc.); and work with IT tools whose interface is only accessible in English as part of this positions main responsibilities given its national scope.