People Ops Specialist

Locations Available: London UK or Lisbon Portugal

What youll do

Our focus is getting the best people to work at Cloudflare and then allowing them to do their best work. We are looking for a passionate detail-oriented tech-savvy motivated People Operations Specialist to join our People Ops team within our EMEA this vital role you will be the first point of contact for our employees ensuring their journey is smooth positive and seamless. You wont just be managing data; youll be a champion of the employee experience resolving inquiries with empathy optimizing our workflows through automation and ensuring our people systems run like a well-oiled machine as we scale globally. Along the way youll have the opportunity to help with the implementation of automated solutions that transform how we manage our People data and programs. If this sounds exciting to you and youre ready to roll up your sleeves in a fast-paced dynamic environment with a growing global company wed love to hear from you.

Key Responsibilities

• Champion the Employee Lifecycle: Take ownership of end-to-end processes including onboarding internal transfers organisation changes/compensations changes and offboarding generate/review and update accurate country-specific employment letters using existing templates. Collaborate with subject matter experts (HR and Legal) ensuring any updated contracts and HR documentation are replaced and reuploaded for the EMEA region.
• Architect of Process Documentation: Create maintain and regularly amend Standard Operating Procedures (SOPs) for all Ops-related processes. You will ensure our internal knowledge base is the single source of truth for the team making complex workflows easy to follow.
• HR-to-Payroll Ownership: Manage the preparation and submission of accurate payroll data. You will act as the trusted bridge between People and Payroll ensuring data integrity across different geographies.
• Systems Super-User: Maintain and optimize our tech stack. You will be responsible for ensuring clean reliable data within Workday ensuring all changes are processed in a timely manner to adhere to the payroll/business cut- off and managing our recruitment-to-onboarding flow via Greenhouse.
• Subject Matter Expertise: Act as the first line of support for employee inquiries (via Zendesk and other channels) adhering to the SLAs. Youll resolve issues related to benefits payroll and policy with high-quality service and discretion.
• Drive Operational Excellence: Dont just follow processes improve them. You will identify opportunities for automation reducing manual work and implementing scalable solutions that help the Pops team grow.
• Data Integrity & Compliance: Maintain 100% accuracy in employee records contracts and right-to-work documentation. Provide basic reporting to teams across the organization. Youll perform regular audits to ensure we are compliant with global regulatory requirements.
• Cross-Functional Collaboration: Partner proactively with the wider People Team Legal IT and Finance to resolve complex cases and support strategic projects like annual compensation cycles and system implementations and UAT testing as and when required.

What Were Looking For

• Experience: 3 years in People Operations or HR Administration ideally within a high-growth tech environment.
• Systems Proficiency: Hands-on experience with Workday or similar HRIS is essential. You should also be comfortable navigating Greenhouse (ATS) or similar and support tools like Zendesk.
• Data Fluency: You are proficient using Excel/Google Sheets. You enjoy using formulas to analyze data and have a process-oriented approach to problem-solving.
• Payroll Knowledge: Experience with the HR-to-Payroll pipeline and an understanding of how data flows from People systems to payroll.
• Detail Obsessed: You have a measure twice cut once mentality especially when handling sensitive employee information and compliance documentation.
• Adaptable & Empathetic: You are highly adaptable and thrive in a fast-paced dynamic environment. You possess the ability to manage shifting priorities efficiently effortlessly pivoting between complex tasks such as a data audit and sensitive interpersonal situations like an employee conversation.
• Communication: Excellent verbal and written communication skills with the ability to explain complex People processes in simple user-friendly terms.

What Makes Cloudflare Special

Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.

Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.