IT Support Engineer (APCS) (WL-FRW1)

Are you ready to make a meaningful impact by ensuring the seamless operation of high-tech systems that support national infrastructure Join our elite IT infrastructure support team as an IT Support Engineer and help maintain the operational uptime of mission-critical biometric devices at key locations. Youll be part of a dynamic team dedicated to keeping vital systems running smoothly.

Roles & Responsibilities:

• System Implementation & Configuration: Assist in the installation and configuration of PCs workstations operating systems applications and related peripheral devices to support project teams.
• Critical On-Site IT Support: Provide first-level on-site IT support ensuring operational uptime of essential systems during working hours (9am - 6.30pm Monday to Friday)
• Troubleshooting & Escalation: Investigate and resolve issues providing timely updates to the Project Manager on major escalations.
• Proactive System Monitoring: Perform daily health checks and inventory assessments to prevent downtime and ensure all systems and devices are fully operational.
• Technical Support Expertise: Utilize your hands-on experience in troubleshooting and maintaining PCs peripherals and applications in a Windows environment.

Why Join Us

• Gain hands-on experience managing and maintaining advanced biometric devices crucial to national security.
• Sharpen your troubleshooting skills while ensuring uptime in time-sensitive mission-critical environments.
• Learn to navigate SLAs and KPIs vital for ensuring top-tier service delivery.
• Grow into a leadership role overseeing a team responsible for providing IT support services in critical environments.
• Transport Allowance: Receive a transport allowance to cover your commuting needs.
• Phone Allowance
• Overtime: Provided if you are required to clock in early or stay beyond scheduled hours.

If youre driven by the challenge of maintaining essential systems that keep the nation running and want to develop your career in IT support this is the opportunity for you!

• Operational Experience: Prior exposure to IT operational environments minimum 1 year is advantageous.
• Team-Oriented: Strong collaboration skills and the ability to support your colleagues in a fast-paced environment.
• Self-Starter: Ability to work independently and take ownership of your tasks.
• Qualifications: Certification in Nitec Higher Nitec or a Diploma ideally with an IT focus.
• IT Enthusiast: A passion for IT Service Management and a willingness to work rotational shifts.

In the course of your tenure asIT Support Engineer you will learn and acquire the following:

• Experience in installation configuration and troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements) and KPIs (key performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.
  

Required Experience:

IC