Intake SpecialistConsumer Protection Hotline
Share
Job Location:
Richmond, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Title: Intake Specialist/Consumer Protection Hotline
State Role Title:Intake Specialist
Hiring Range: Commensurate with Experience
Pay Band: UG
Agency: Attorney General & Dept of Law
Location:Office of the Attorney General
Agency Website: Type: General Public - G
Job Duties
This position responds to telephone inquiries and requests for assistance to the Consumer Protection Hotline from consumers and others regarding consumer complaints and consumer-related topics including where to file complaints how complaints are handled by the Attorney Generals Office and consumer scams. Some inquiries are handled electronically in writing or in person. The position provides consumer education and other information as may be appropriate including information regarding consumer protection laws other consumer protection agencies and other resources. The Intake Specialist also compiles and reports information regarding consumer issues derived from calls to the Consumer Protection Hotline. The position reports to the Manager of the Counseling Intake and Referral Unit.
Minimum Qualifications
Qualified candidates should possess strong oral and written communication skills; telephone communication skills; customer service skills; the ability to work efficiently in a fast-paced high-volume environment; knowledge of state and federal consumer protection laws; and knowledge of the handling of consumer complaints by local state and federal agencies.
Proficiency using personal computers is required.
Special Instructions
Kindly utilize the Virginia Jobs website () to submit your application. Applications sent to the Recruitment email address will not be reviewed for the hiring process. We do not entertain phone calls or emails inquiring about application status; instead please login to the PageUp/RMS system for updates on your applications status.
Contact Information
Name: OAG Recruitment
Phone:
Email:
In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022- February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.
Required Experience:
IC
Key Skills
- CCTV
- Loss Prevention
- Communication skills
- Military Experience
- Law Enforcement
- Tribal Law
- Analysis Skills
- Case Management
- Security
- Cordova
- Social Work
- Writing Skills
About Company
The official website of the Commonwealth of Virginia. Learn about Virginia government, contact a state agency, and find the services and resources you need.
