BDC Manager
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Job Summary
Village Pointe Toyota is Looking for a motivated BDC Manager!
Pay is $18-$25 per hr depending on experience
Responsibilities Include
- Oversee all inbound and outbound leads ( phone email chat web).
- Ensure prompt responses and consistent follow-up processes.
- Track leads sources and analyze rates.
Team Leadership
- Hire train and coachBDC representatives on communication and CRM best practices.
- Set clear performance goals ( appointments set show rates conversions).
- Motivate and maintain a positive accountability-driven team culture.
Customer Experience
- Ensure every lead receives exceptional service from first contact.
- Maintain consistency in messaging and tone across all channels.
- Resolve customer issues and escalate feedback to appropriate departments.
Process Optimization
- Create and refine scripts workflows and templates for lead handling.
- Collaborate with marketing and sales to align campaigns and promotions.
- Monitor KPIs and report weekly/monthly performance trends.
Technology & CRM
- Manage CRM usage-accuracy of data activity tracking and reporting.
- Leverage automation and analytics tools to improve efficiency.
- Ensure compliance with data privacy and communication guidelines.
Key Performance Indicators
- Response time to new leads
- Appointment set and show rates
- Outbound Call/email volume
- customer satisfaction
Skills & Competencies Expected
- Strong Communication and interpersonal skills
- Leadership and team development experience
- Data-driven decision making
- Familiarity with CRM systems (e.g. Salesforce VinsoulutionsHubspot)
- Organizational skills and time management.
- Adaptability and problem-solving under pressure.
Behavioral Expectations
- Lead by example-show diligence and integrity.
- Stay proactive- anticipate challenges and innovate solutions.
- Maintain positive energy and professional demeanor.
- Communicate clearly and oftenwith sales marketing and leadership teams.
- Pursuecontinuous improvement in team performance and processes.
What We Offer
- Medical and Dental
- 401K Plan
- Paid time off and vacation
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Long term job security
- Health and wellness
- Flexible Work Schedule
- Saturday Lunches
- Discounts on products and services
- Available to work flexible hours & Saturdays
- Fantastic communication skills with your customers
- Professional well-groomed personal appearance.
- Clean driving record
- Willing to submit to a pre-employment background check & drug screen
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
At Village Pointe Toyota, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready ...
