Clinical Business Operations Representative 2- Palm Beach Gardens

Palm Beach Gardens, FL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Current Employees:

If you are a current Staff Faculty or Temporary employee at the University of Miami please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position please review this tip sheet.

The Department of CHDS at Palm Beach Gardens is currently seeking a Clinical Business Representative 2 to work onsite. The Clinical Business Operations Representative 2 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions to include answering incoming calls efficient management of patients and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 2 assists patients in a courteous efficient and professional manner and ensures adherence to divisional and departmental service standards.

CORE JOB FUNCTIONS

Assists the department in managing expectations surrounding pre and post patient care.
Obtains or reviews all patient demographic information insurance information and referral numbers.
Reviews clinical records for completeness including authorization signatures missing data and other patient information.
Answers multiple telephones for the department: triage incoming calls responds to questions directs calls and documents messages in the appropriate software.
Greets visitors and callers handles their inquiries and directs them to the appropriate employee according to their needs.
Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
Provides coverage for responsibilities of co-workers when assigned or as need arises.
Develops and promotes the use of effective methods of communicating with physicians managers peers trainees and staff on a regular basis.
Maintains confidentiality of all information. Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education:

High school diploma or equivalent

Experience:

Minimum 1 year of relevant experience

Knowledge Skills and Attitudes:

Skill in data entry with minimal errors.
Ability to communicate effectively in both oral and written form.
Ability to work evenings nights and weekends as necessary.
Skill in collecting organizing and analyzing data.
Ability to work independently and/or in a collaborative environment.
Commitment to the Universitys core values.

DEPARTMENT ADDENDUM

Department Specific Functions

In addition to general administrative duties this position includes responsibilities that support clinical operations within the department. The Clinical Business Operations Representative will collaborate closely with clinical staff providers and patients to ensure smooth coordination of care and efficient workflow processes.

Key Responsibilities:

Monitor and respond to in-basket and workqueue inquiries in a timely and accurate manner ensuring proper documentation and follow-up.
Obtain referrals and authorizations to other providers specialists procedures and imaging as required by insurance plans providing communication and necessary documentation to justify medical necessity.
Communicate with patients staff providers other offices and other departments regarding updates pertinent to patient care.
Create work orders for facility maintenance.
Create purchase orders for supplies and equipment.
Promote patient care efficiency by supporting the clinical team with administrative tasks such as preparing forms and assisting with communication between departments.
Maintain confidentiality and compliance with HIPAA and institutional policies at all times.

Department Specific Qualifications

Preferred Qualifications:

Familiarity with insurance authorization processes and medical terminology.
Ability to prioritize and multitask in a fast-paced patient-focused environment.
Experience with electronic medical record (EMR) systems and clinical workqueues.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical dental tuition remission and more.

UHealth-University of Miami Health System South Floridas only university-based health system provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center we are proud to serve South Florida Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching research and patient care. Were the challenge youve been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Full time

Employee Type:

Staff

Required Experience:

Unclear Seniority

Current Employees:If you are a current Staff Faculty or Temporary employee at the University of Miami please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position please review this tip sheet.The Department of CHDS at Palm Beac...