Talent (HR) Product Consultant Service Delivery

Talent (HR) Product Consultant - Service Delivery

Location: Wrocław - 2 days in office / 3 days remote

Let us introduce you the job offer by EY GDS Poland a member of the global integrated service delivery center network by EY.

The opportunity

The Talent (HR) Product Consultant is responsible for leading the deployment of new or changed product solutions for Talent Service Delivery including prioritized AI opportunities as defined by the strategic direction and global Talent prioritization processes. This role will work with the Talent Solutions team and relevant global Talent functions to drive aligned execution of improvements and changes to Talent function process technology and data ensuring outcomes that further Talent strategy and have positive impact on end-user experience and business value.

Your key responsibilities

• Manage endtoend delivery of Talent process technology and service improvements.
• Lead the identification and deployment of new product solutions (across process service delivery technology and data) and improvements in relation to the Talent Service Delivery function
• Ensure effective stakeholder engagement and clear communication throughout the project lifecycle.
• Plan and approve testing cycles (SIT UAT SRT) across Regions and Functions.
• Define and monitor KPIs to track progress and adoption.
• Partner with Talent Delivery Strategic Consultants Product Owners and Analysts to ensure a seamless endtoend delivery journey.
• Ensure process compliance with ISQM and embed required controls.
• Lead SMR teams across Talent and EY Technology.
• Use data insights process mining and employee listening to identify improvement opportunities.
• Support business case development and governance submissions for investment or change requests.

Problem Solving & Decision Making

• Design globally consistent solutions that respect regional differences.
• Prioritize competing stakeholder requests using a logical transparent approach.
• Identify risks and propose ISQMcompliant mitigation strategies.
• Recommend automation and efficiency improvements.
• Reduce duplication across Talent processes tools and frameworks.

Supervision & Collaboration

Supervise internal and external project teams and vendors.
Ensure work aligns with Global Talent standards and expected quality levels.
Work closely with the Talent Product Owner Talent Solutions teams EY Tech Consulting and Enterprise Technology.

Skills & Attributes

Strong knowledge of ISQM Talent processes and EY technology landscape.
Excellent consulting communication and influencing skills.
Ability to lead through ambiguity and drive outcomes in a complex global environment.
Strategic mindset with strong problemsolving capabilities.
Experience working across multiple time zones and cultures.

Skills and attributes for success

• Extensive knowledge and awareness of:
  • Talent (HR) solutions systems and technologies (ecosystem):
  • Talent processes
  • Talent function strategies trends leading practices services and solutions
• Experience in identifying opportunities enabled through AI and automation which transform service delivery including improved user experiences and enhanced operational delivery
• Extensive understanding of ISQM standards and how this is applied in practice
• Strong consulting skills that drive business impact; able to strategically interpret challenge and shape requirements driving complex conceptual problem-solving
• Strong teaming skills
• Strong communication skills with strong awareness of cultural nuances when applying a global mindset to working effectively with others
• Strong ability to set vision and priorities driving execution within budget and effective time frames
• Significant ability to cope with ambiguity; to drive change and performance outcomes in a complex and agile environment

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations Argentina Hungary India the Philippines Poland Sri Lanka Mexico Spain and the United Kingdom and with teams from all EY service lines geographies and sectors playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants we offer a wide variety of fulfilling career opportunities that span all business GDS you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. Well introduce you to an ever-expanding ecosystem of people learning skills and insights that will stay with you throughout your career.

• Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: Well provide the tools and flexibility so you can make a meaningful impact your way.
• Transformative leadership: Well give you the insights coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture:Youll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY Building a better working world

EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.

Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.

Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above please contact us as soon as possible.

The exceptional EY experience. Its yours to build.

In compliance with the requirements of the Whistleblower Protection Act our company has established theProcedure for reporting breaches of law and undertaking appropriate follow-up actions. Any misconduct should be reported through the EY Ethics Hotline.