Guest Service Supervisor
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Job Location:
Cambria, CA - USA
Hourly Salary:
$ 22 - 24
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Oceanpoint Ranch is looking for a Guest Service Supervisor to join the team! This person will be responsible for the smooth and efficient day-to-day front desk operations of the hotel.
Oceanpoint Ranch is set amidst 9 acres of lush grounds and classic California coastline. From brand new ranch-chic guest rooms to lawn games for guest to enjoy. The Hotel has on-site dining to a private trail to the shores of Cambrias Moonstone Beach.
Essential Functions and Responsibilities of the job include but are not limited to:
- Maintain a friendly cheerful and courteous demeanor at all times while providing personalized service to hotel guests.
- Communicate effectively with guests and fellow team members.
- Be proficient at all Guest Service systems and processes.
- Supervise train coach and retrain Guest Service Team on systems processes procedures and guest interaction.
- Oversee and ensure accountability in all aspects of Guest Service Teams performance.
- Responsible for all front office activity during scheduled shifts.
- Monitor and adjust room availability status.
- Check travel agent commissions franchise frequent stay program activity and central reservations.
- Monitor and complete filing of registration cards reservations correspondence and no-shows.
- Check Maids list and ensure room availability status is accurate.
- Check and audit banks.
- Check dry cleaning status.
- Check time cards to posted schedule.
- Submit daily report to Guest Services Manager (written or verbal).
- Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
- Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations.
- Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
- Perform other duties as assigned requested or deemed necessary by management.
Health Benefits Travel Perks & More
Medical Dental and Vision Insurance 401k Vacation and Sick Leave are offered with this position along with a Team Member Travel Program encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.
Pay Range: $22.00 to $24.00/hour depending on experience
Required Experience:
Manager
Key Skills
- Access Control System
- Babysitting
- B2C
- Law
- Digital & Creative
- Entry Level Finance
About Company
Discover Pacifica Hotels, an exquisite collection of California beach hotels from San Francisco to San Diego. Offering premier coastal vacations & events.
