Senior Digital Merchandising Manager

Alongside updating the front-end content theMerchandisingTeamis responsible fortesting new featuresthe ourDyson CMS systems before they are implemented ensuring new features work as expected without affecting any of the current features.

The responsibilitiesof the roleare as follows:

• Line managing a team of Platform Specialists across Dysons multiple CMSandSalesforce Marketing Cloudplatformsensuring clear direction and support are given to drive a consistently high-quality output and stakeholder service experience.As well as supporting the team with mitigating complex technical issues.
• Taking time to understand the teams development needs and aligning them with the overall team requirements and wider business objectives
• Accountability for deliveringlarge complex digital project includingglobal and multi-lingual market contentsupportand training on a diverse range of range of CMS platforms(AEM Magento and Sitecore as the core three)
• You will ensure work is carried out to a high quality to provide uniformity throughout alldigital experience and content.You will have a good eye for detail ensuring the quality and accuracy of all materials prior to presentation either internally or externally. You will ensure allappropriate reviewsand approvals aresoughtand given prior to the releasing or publishing of any work
• Senior escalation and support for all platforms
• Reporting to theGlobal Digital Delivery & Merchandising Directoron the status of all projects any risksissuesor project dependencies
• Supporting thePlatformSpecialists to collaborate with thewider e-commerceteams in the Revenue functionto test new functionalities on the CMS platforms and advise on operational roll out of content into platform productionas subject matter expert
• Ensuring theteamaredelivering ontesting and business validation testing (BVT) ensuring new website functionality is fit for purpose before release
• Supporting thePlatform Specialists to collaboratewithEMEA marketsProduct OwnersExperienceDelivery ManagersGlobal Platform SpecialistsDesignersCopywritersCommercial and to ensure demanding standards of excellence are achieved
• Supporting the team to investigateidentifyand resolvetechnical issues raised by the business
• You will be able to influence at all levels within theorganisation;building strong productive collaborative relationships to get things done in the right way inspiring your immediate team and others on the best use ofbehaviors.
• Beingproactive in improving the teams ways of working byidentifyingand embedding new processes and digital transformationstohelpimproveeffectiveness and efficiencies

About you

• Should have5years experienceusing CMS platforms preferably one or more of: AEM Hybris Magento Sitecore
• Should have 2-3years experienceline managing an effective team
• Experienceworking with and managing an offshore team
• Ability to motivate engage and inspire a team
• Ability toplan ahead prioritise tasks and coordinate with the work of others
• Resilience and composure to guide projects and teams through arising issues overcoming challenges to deliver high quality business outcomes
• Interest in Digital Transformation and a strategic view of business organisational needs
• Ability to communicate effectively with a wide variety of business stakeholders with varying degrees of technical knowledge
• Good working knowledge of Microsoft Office and preferably the Atlassian suite
• Team playerandself-starter strong communicator at all levels