Senior Collections Specialist

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer more productive and more profitable. For the first time ever safety operations and finance teams can manage their drivers vehicles equipment and fleet related spend in a single system. Combined with industry leading AI the Motive platform gives you complete visibility and control and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100000 customers from Fortune 500 enterprises to small businesses across a wide range of industries including transportation and logistics construction energy field service manufacturing agriculture food and beverage retail and the public sector.

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Who We Are

Motive is on a mission to modernize the trucking industry. With our leading fleet management platform we bring trucks online and fundamentally transform how freight moves across roads globally. Our team sees the tangible impact of our work every day believing that intelligence is most powerful when paired with humility. Motivated by the opportunity to improve every facet of a trillion-dollar industry were proud to be recognized as a Forbes Cloud 100 company a 2020 Career-Launching Company by Wealthfront and a Forbes Best Startup Employer 2020.

About the Role

As a specialized collections professional for Net Term Accounts you will own a defined customer portfolio and drive predictable recoveries through a deep understanding of each customers billing requirements timely and consistent follow-ups and strong trust-based relationships with customer AP teams and Motives internal stakeholders. You will partner closely with internal finance teams to address and resolve billing issues promptly ensuring accurate invoicing and expedited cash conversion. Youll leverage analytical tools precise communication strategies and adherence to defined processes and KPI metrics to meet and exceed goals.

What Youll Do

• Master each portfolio customers billing requirements (POs invoice submission method/portal remit details approved contacts statement cadence tax/doc requirements) document them clearly and proactively ensure invoices are compliant to prevent delays.

• Execute timely follow-ups across email phone and portal messages with a disciplined cadence before and after due dates; track promises-to-pay escalate early warning signs and close the loop on commitments.
• Build and maintain strong relationships with customer AP departments to quickly resolve disputes validate processing timelines and secure remittances; serve as a consistent reliable point of contact.
• Partner with internal Sales and Account teams (e.g. Account Executives Account Managers and Customer Success Managers) to align on customer context unblock approvals and coordinate resolution paths that support both customer satisfaction and cash outcomes.
• Collaborate with Finance/Billing (and related teams) to research address and correct billing issues such as pricing discrepancies credits tax or invoice errors; drive root-cause fixes and close exceptions fast.
• Manage day-to-day account portfolio health: monitor aging and risk prioritize outreach segment by exposure and payment behavior and drive actions that reduce DSO and increase current AR.
• Maintain accurate complete documentation of all outreach disputes commitments and resolutions in the system of record ensuring a clear audit trail and portfolio visibility.
• Review customer credits debits payment history and execute follow-ups as necessary
• Generate reports tracking collection performance and payment trends; analyze data to identify areas for improvement in collection strategies.
• Ensure adherence to internal policies and external regulations regarding collections; participate in audits and implement feedback for process improvements.
  
  

Your Background That Likely Makes You a Match

• 4 years of experience in a customer-facing role related to collections; SaaS collections and Quote-to-Cash experience is advantageous.
• Proven success managing a portfolio of net-terms accounts with disciplined follow-up and relationship-building with AP stakeholders.
• Demonstrated ability to partner with Sales/Account and Finance/Billing teams to correct billing issues and accelerate recoveries.
• Strong communicator (written and verbal) highly organized and effective in fast-paced dynamic environments with minimal supervision.
• Proficient with Excel/Google Sheets and familiar with Zuora/Salesforce/collections software.
• Detail-oriented accountable and resilient; comfortable working under pressure and meeting strict deadlines; open to feedback and continuous improvement.
• Bachelors degree (BA/BS); specialization in accounting or finance is a plus.

Creating a diverse and inclusive workplace is one of Motives core values. We are an equal opportunity employer and welcome people of different backgrounds experiences abilities and perspectives.

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