Business Project Lead Analyst
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
As a Transition Manager you will be responsible to lead endtoend transition of Healthcare BPO services from due diligence and knowledge transfer through OJT Golive hyper care and steadystate handover ensuring business continuity regulatory compliance (HIPAA/PHI) and performance outcomes.
Youll own the plan governance risk controls and stakeholder communication to ensure compliance and SLA/KPI attainment during the migration. This role ensures compliance with Cigna requirements regulatory standards and internal governance frameworks.
Your role will include:
Plan and Lead Transitions
- Develop the transition blueprint/plan: scope milestones dependencies resource plan baseline budget RAID logs and tollgates.
- Stand up governance cadences (SteerCo /PMO) maintain dashboards and variance reports; register and track transitions per standard methodology.
- Orchestrate cross-functional readiness across IT HR Training Quality and Compliance teams ensuring go-live preparedness.
Due Diligence & Knowledge Transfer (KT)
- Lead discovery of process maps/SOPs volumes seasonality application landscapes; execute shadow/reverseshadow KT plans until operational readiness is proven at tollgates.
- Codify workflows and harmonize processes in playbooks
Healthcare-Specific Execution
- Oversee knowledge transfer for various healthcare processes such as claims processing enrollment eligibility customer service rework of claims payment posting and complaints.
- Ensure transitions align with healthcare quality standards and regulatory frameworks (e.g. HIPAA GDPR).
Risk & Performance Management
- Monitor transition KPIs such as SLA compliance error rates and patient data accuracy.
- Proactively identify assess and mitigate risks; plan and run hyper care with clear burndown targets; ensure contingency cutover and BCP are in place.
- Escalate and mitigate risks promptly; maintain governance controls until operation is stable.
Stakeholder Communication
- Serve as single point of contact for internal teams managing expectations and progress updates.
- Ability to align crossfunctional teams and influence outcomes.
- Conduct transition checkpoints tollgates and post-mortem reviews; recommend improvements to the framework.
Documentation & Training
- Produce complete transition artifacts (process maps SOPs KT trackers runbooks); coordinate training plans for healthcare operations; hand over to Operations with stabilized SLAs staffing baseline and QA scorecards.
- Conduct staff training sessions to ensure operations teams understand the Transition Methodology and approach
Your Abilities:
- Transition & PMO Rigor: Expert in planning RAID tollgates KPIs governance.
- Healthcare Domain Acumen: HIPAA/PHI coding standards payer/provider processes RCM lifecycle.
- Analytical & Reporting: Advanced MS Project/Excel/PowerPoint/Visio; build dashboards budget/effort trackers.
- Stakeholder Management: Strong clientfacing communication across time zones and functions.
- Change Leadership: Proven ability to stabilize operations manage escalations and embed continuous improvement.
Required Skills and Qualifications:
- Education: Bachelors in Business Healthcare Administration or related field; Masters preferred.
- Experience: 10 years in BPO transitions/PMO; healthcare domain exposure (RCM Claims payer/provider backoffice) strongly preferred.
- PMO & Collaboration tools: MS Project Excel PowerPoint Visio; Governance trackers/dashboards
- Certifications (preferred): PMP/PRINCE2 Lean Six Sigma ITIL HIPAA compliance
- US UK Business Visa preferred and flexible to travel and work in multiple shifts
About The Cigna Group
Cigna Healthcare a division of The Cigna Group is an advocate for better health through every stage of life. We guide our customers through the health care system empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Required Experience:
Senior IC
Key Skills
- SQL
- Agile
- Business Analysis
- Visio
- Waterfall
- Business Process Modeling
- Requirements Gathering
- User Acceptance Testing
- Business requirements
- SDLC
- Systems Analysis
- Data Analysis Skills
About Company
Cigna Healthcare offers health insurance plans such as medical and dental to individuals and employers, international health insurance, and Medicare coverage.
