Client Relationship Coordinator
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
A day inthe life:
A career at Newland Chasegives you the opportunity to work in a global environment with smart motivatedand diverse focus on immigration means you will be able to work inastimulatingand always changingenvironment are looking for someone who is clientcentricand able toleverageinternal resources to help your client(s) achieve their strategic mobility- and immigrationobjectives and to help grow the client relationship innovate processes and expand our services.
Yourclient activities:
- Managea portfolio of mostly SME clients as well as other smaller clients
- Will work with the ClientRelationshipDirector to create a strategic growth plan for each client that will focus on maximizing the clients usage of Newland Chases (NC) capabilities (both at the national and global levels as applicable.)
- Pro-actively seek greater NC/CIBT utilization e.g. Projects Consultations CIBT services group move immigration management seasonal influxes and following up on immigration changes to encourage discussions around NC support as the changes affect their employees.
- Training of clients as sub users of the Immigo Client Portal
- Facilitate responding to client enquires as they are directed to ClientRelationshipTeam
- Identify spend SLA and satisfaction trends for assigned clients and other clients as requested
- Assists with onboarding implementation and offboarding of clientsas requested
- Assists team members with project preparation and execution including reporting and presentations
- Leads other projects as assigned
- Works closely with Regional ClientRelationshipDirector to provide supportas needed
- Ensure that allclientspecific processes and procedures are documented in our systems and share them with the supporting teams.
If you have the following skills and competencies we want to talk to you!
- Bachelors degree or equivalent withtwo-plus years related experience in client service/account management and/or training or equivalent combination of education andexperience.
- Prior industry experience in travel global mobility or immigration is strongly preferred.
- Ability to generate clear well-organized writtendocumentationfor an internal and externalaudience
- Strongproficiencyin all Microsoft Tools
- Confident in verbal communication and presentation skills
- Self-starter and pro-active team member with a desire to show initiative ownership and commitment to therole.
- Ability to prioritizeownwork and teams work and take on multipleprojects.
- Exceptional organizational abilities proven through working on complexprojects.
- Proven ability to work as part of ateam.
- Able todemonstratea positive and flexible attitude to work particularly in newinitiatives.
Working Conditions/Location:this position would behybridwith some travelrequired.
About Us:
CIBT is the leading global provider of immigration and visa services for corporations and individualscomprisingimmigration and visa professionals attorneys and qualified migration consultantslocatedin over 25 countries. With thirty years of experience CIBT is the primary service provider to 75% of Fortune 500 offers a comprehensive suite of services under two primary brands: Newland Chase a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide andCIBTvisas the market leader for business and other travel visa services for corporate and individual clients.
Our Values -Our Values emphasize the following 5 key areas:
- Global Diversityâ we embrace the diversity ofoperatinga global business to create a unique culture for the benefit of customers and employees.
- Service Excellenceââwe are passionate about providing customers with a superior experienceeachtime they use our service.
- Integrityââwe protect ourcustomersinterests data and reputation through strong ethical culture and rigorous compliance programs.
- Teamworkââwe work collaboratively to deliver exceptional customer satisfaction.
- Expertiseââwe apply ourexpertiseand knowledge to provide innovative solutions for customers.
Equal Employment Opportunities:As part of our dedication to the diversity of our workforce CIBT is committed to Equal Employment Opportunity without regard for race color national origin ethnicity gender protected veteran status disability sexual orientation gender identity or religion.
If you needassistanceoran accommodationdue to a disability you may contact us at.
Required Experience:
IC
Key Skills
- Business Development
- Sales Experience
- Loyalty Marketing
- Portfolio Management
- Wealth Management
- Financial Services
- Algebra
- Territory Management
- Banking
- Relationship Management
- Customer relationship management
- Geometry
About Company
CIBT is the premier provider of visa and passport services, leading the market in our network of over 60 offices in 22 countries. With a dedicated focus on compliance and service excellence, our team of 1,600 experts helped to obtain more than a million visas and work permits last y ... View more
