Operations Services Coordinator
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Job Location:
Brentwood, TN - USA
Yearly Salary:
$ 45000 - 55000
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
Role Summary:
Core Responsibilities:
System Ownership & Internal Product Management
- Manage user access permissions and account setup
- Coordinate with system vendors on updates escalations or outages
- Maintain system documentation and onboarding support materials
Companywide Support Ticket Management
- Route tickets to the correct department (Marketing Finance Ops IT etc.)
- Monitor response times track open ticket volume and escalate aging issues
- Identify patterns or recurring issues and work with leadership on solutions
IT & Access Coordination
- Track access requests tech issues and escalations
- Maintain logs of new user onboarding and IT permissions
Executive Assistant to EVP
- Prepare agendas documents and follow-up actions from key meetings
- Assist with internal communication project tracking and department updates
- Support special projects and cross-functional initiatives as assigned by the EVP
Internal Process Support & Documentation
- Support onboarding and training tool improvements
- Help streamline workflows and suggest improvements for internal coordination
Qualifications:
- Familiarity with CRM systems (Workiz) marketing tools SharePoint and Microsoft 365
- Strong task tracking problem-solving and multi-tasking ability
- Excellent communication and organizational skills
- Experience working cross-functionally and handling confidential information with discretion
KPIs & Success Metrics:
- Internal satisfaction with platform access and onboarding
- SVP schedule accuracy and follow-through
- Executive project and meeting support quality
- Documentation clarity and systems process accuracy
- Reduction in recurring support issues across departments
This is a remote position.
Rolling Suds is a company that takes pride in delivering top-quality power washing services to both residential and commercial clients. With over 30 years of experience in the industry we have built a strong reputation and a loyal customer base. We believe that our success is due to the relationships we have cultivated with our clients our unwavering commitment to reliability and our reputation for excellence. At Rolling Suds we take a customer-first approach and we are always looking for team members who share our values and commitment to providing exceptional service. If youre interested in joining our team and becoming a part of a company that values hard work dedication and excellence then we invite you to explore our career opportunities today.
At Rolling Suds we invest heavily in our team members and provide extensive training and support. We believe in creating a culture of excellence where employees are encouraged to develop their skills and take pride in their work. Whether youre a seasoned professional or just starting out we offer opportunities for growth and advancement. Our team members are given the tools and resources they need to succeed and we believe in recognizing and rewarding hard work and dedication. Join our team and become a part of a supportive and positive work environment that allows you to thrive.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to Rolling Suds Corporate.
Required Experience:
IC
Key Skills
- Electro Mechanical
- Instrument Maintenance
- Adobe Dreamweaver
- Document Control Management
- E-Commerce
About Company
Local pressure washing service in Baltimore, MD. We provide cleaning service to residential and commercial properties, including Roofs, Siding, Driveways, Decks, Buildings and more. Book Now!
