Intern Nutrition Plant Engineering

Responsibilities / Tasks

Key Responsibilities:

1) Lead and Opportunity Support (CRM)

• Capture qualify and load new leads into the CRM with complete and accurate information.

• Maintain pipeline hygiene: update stages activities next steps close reasons and probability.

• Support lead handover between Service Sales and Service Execution to ensure continuity.

• Run standard CRM reports (pipeline lead aging activity tracking) and share weekly summaries with the team.

• Schedule and log customer touchpoints follow-ups and internal actions in the CRM.

2) Quotation and Commercial Support (Excel-based)

• Prepare quote packs using approved templates (scope summary pricing input sheets deliverables lead times assumptions).

• Consolidate technical inputs from engineering/service execution into a commercial quote format.

• Support internal approvals by compiling required information (costs margins vendor quotes logistics exclusions).

• Maintain a quote tracker (RFQ date due date status value probability owner next action).

• Ensure quote documentation is stored correctly and version-controlled per team process.

3) I-base and Master Data Administration

• Use I-base to validate and update installed base information (customer sites equipment details serial numbers service history where available).

• Link installed base information to CRM opportunities/leads to improve targeting and quote accuracy.

• Support data cleansing initiatives: remove duplicates standardize naming conventions and close data gaps.

4) Cross-functional Coordination (Internal Stakeholders)

• Liaise daily with Service Sales Service Execution Planning Parts Finance and Supply Chain to unblock tasks.

• Request and consolidate supplier/subcontractor quotations and track responses.

• Coordinate internal meetings and ensure actions are recorded and followed up.

• Support campaign or regional initiatives (e.g. installed base drives service offers customer visit planning).

5) Customer and Admin Support

• Assist with customer communication (meeting scheduling document sharing basic follow-ups) under supervision.

• Manage shared inbox/admin items where applicable: RFQs NDAs purchase order documentation requests and customer onboarding forms.

• Help prepare simple customer-ready documents: scope letters service reports pack compilation quote cover letters.

• Keep folders trackers and registers up to date (quotes orders leads call reports).

6) Continuous Improvement

• Identify repetitive admin tasks and suggest improvements (templates checklists trackers dashboards).

• Support basic process documentation for how we do it in NPE Service (CRM steps quoting flow installed base updates).

• Contribute to data quality and reporting improvements to help the team make faster decisions.

Key Deliverables / Success Measures:

• CRM data accuracy and completeness (lead/opportunity fields consistently maintained).

• Improved turnaround time on quotes through disciplined tracking and coordination.

• Clean reliable installed base and linkage between I-base and CRM records.

• Clear weekly pipeline and quote status reporting.

• Professional admin support that reduces workload on service sales and execution teams.

Your Profile / Qualifications

• Matric (Grade 12) completed.

• Diploma or Degree (completed or in progress) in Business Engineering Supply Chain Finance or a related field (advantageous)

• Proficiency in Microsoft Office: Excel Outlook and Word (PowerPoint advantageous).

• Comfortable working in CRM systems (any CRM exposure advantageous).

• Professional reliable and able to handle confidential commercial information.

• Proactive improvement-minded and willing to learn technical/service concepts.

• Strong attention to detail good admin discipline and ability to work with confidential information.

• Clear written and verbal communication skills (email phone internal coordination).

• Reliable organized and able to manage multiple tasks and deadlines.

Did we spark your interest
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