Reporting to North American Inside Sales Supervisor Inside Sales sorter maintains the In-Box ensuring emails get to the right teams and or contacts helping maintain a strong order flow. Backs up Inside Sales OP-Order Processing (processing orders taking order related in bound calls from Distribution and or end users. Able to respond to customers in a timely manner via email and or phone on any backorders tracking information stock checks and all other inquiries related to purchase orders).

• Manages the Inside Sales in-Box sorting emails and orders accordingly
• Monitors the inside sales In-Box and process orders accordingly
• Renames subject lines on contact inquires to reflect customer full name and phone number before filing in appropriate folder
• Responds back to customer in a timely manner on any order related topics
• Monitors back orders to ensure customer expectations are met
• Log all calls in Maximizer (will become Sales Force)
• Contacts transport companies when needed for updates on shipments
• Sends claims to credit department for processing of RMA Call Tag information Processes and assigns uninstalled claims through CRM
• Is aware of phone status in cisco finesse to always ensure proper phone coverage
• Requests German AIR order quotes
• Request Air quotes when required
• Process Air Freight Orders
• Ensures that customer exceptions are taken into consideration when processing orders
• Verifies Knowledge base for most updated process information
• Monitors EDI orders and releases orders into the warehouse
• Communicates with our warehouse when required for order updates and or modifications required before order is picked and packed.
• Ensure INFOR order status 50 at the end of each day
• Adds project names to INFOR when noted on purchase orders
• Attends weekly alignment meetings
• Ensures that they are trained on any new platforms when introduced by Schluter

• High School Diploma required
• Minimum 1 to 2 years experience in a related position
• Excellent verbal and written communication skills
• Self-starter demonstrates initiative and commitment to world class service
• Must be a multitasker
• Knowledge of Excel and Word
• CRM Expertise Maximizer Open and clear communicator
• Deliver creative and ingenious ideas for change and continuous improvement
• Excellent organizational skills
• Must be a team player

COMPANY BENEFITS

Competitive Compensation

Generous Paid Time Off

10 Paid Holidays

Medical Dental & Vision Insurance

Biannual Bonus Program

401k with Company Match

Company Paid Life Insurance

Annual Reviews and Merit Based Raises

Room for Advancement and Career Growth

COMPANY DESCRIPTION

Schluter Systems is a family-owned and internationally renowned company that has been rapidly growing over the last 10 years. The Schluter brand is backed by a team of people working together to create a line of innovative products that provide solutions to the tile industry. Were looking to build our team with individuals who like to think BIG and want to be part of what makes our products extraordinary. We are a company that treats its employees suppliers and customers as long-term partners. Where success is built on a win-win philosophy and everyone should benefit.
Profit is not the goal of the business. Profit is the consequence of a job well done Werner Schluter Founder
Are you interested in a truly unique and special company Hear from our employees on what it means to be part of the Schluter family: . Then if youre ready to see life in Orange talk to us about this career opportunity at Schluter Systems.

This pay range reflects the base hourly rate or annual salary for positions in this job grade with the final offer depending on factors like experience education location and other relevant considerations. Additionally this role qualifies for extra benefits beyond the base pay range mentioned.

At Schluter Systems we are dedicated to creating an inclusive environment that celebrates diverse perspectives and ensures all individuals are valued and supported without discrimination based on race religion color national origin age sex gender disability genetic information or any other characteristic protected by law. Our commitment to equal opportunity extends to all aspects of employment including recruitment hiring promotion training compensation benefits and transfers. All employment decisions at Schluter Systems L.P. are based solely on merit qualifications and business needs.

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