Operations Manager

Hartford County, CT - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Full-time

Description

This position is distribution-focused and is not a manufacturing or plant operations role.

The Operations Manager is a key member of HESCOs leadership team responsible for overseeing operational performance across distribution warehouse account support and purchasing functions. This individual will drive operational excellence implement measurable performance standards and ensure strategic alignment between daily operations and HESCOs long-term business goals.

The ideal candidate is a results-driven leader with deep experience in industrial distribution inventory control and supply chain strategycapable of transforming operational data into actionable insights that improve efficiency customer satisfaction and profitability.

Requirements

Key Responsibilities

Leadership & Strategy

Provide strategic oversight for distribution warehouse account support purchasing and logistics operations.
Develop and execute short- and long-term operational strategies that support customer service excellence inventory performance and financial goals.
Establish and monitor KPIs across warehouse execution and account support including order accuracy response time fill rate and on-time delivery.
Partner with executive leadership to align operational priorities with growth objectives and customer expectations.
Foster a culture of accountability collaboration and continuous improvement across all operational teams.

Warehouse & Distribution

Oversee all warehouse operations including receiving storage picking packing and shipping.
Ensure safe accurate and timely fulfillment of customer orders.
Optimize warehouse layout workflows and labor planning to improve throughput and service levels.
Leverage ERP data (Infor SX.e / CSD) to identify bottlenecks and improve fulfillment performance.

Account Support Operations

Lead and support the Account Support team ensuring timely accurate processing of customer orders quotes returns and issue resolution.
Establish clear workflows and service standards between Account Support Sales Purchasing and Warehouse teams.
Monitor and improve KPIs such as order accuracy response time backlog and customer issue resolution.
Partner with Sales to ensure customer expectations are aligned with inventory availability and fulfillment capabilities.
Drive consistency accountability and cross-training within the Account Support function.

Purchasing & Supplier Management

Lead purchasing activities to ensure product availability cost control and supplier reliability.
Develop strategic supplier relationships and negotiate pricing contracts and rebate programs.
Align purchasing strategies with customer demand sales forecasts and account support needs.

Inventory Control

Oversee inventory accuracy availability and optimization.
Track and improve KPIs including turns fill rate excess/obsolete inventory and carrying costs.
Partner with Account Support and Sales to proactively address supply constraints and customer commitments.

Process Optimization & Systems

Improve workflow integration between Account Support Sales Warehouse Purchasing IT and Finance.
Partner with IT to enhance ERP utilization reporting and data visibility.
Develop and maintain SOPs for both warehouse and account support processes to ensure consistency and scalability.

Qualifications

Bachelors degree in Business Administration Operations Management Supply Chain or a related field.
Minimum 7 years of experience in distribution or industrial operations with at least 5 years in a senior leadership role.
Strong understanding of ERP systems (Infor SX.e or CloudSuite preferred) and data-driven decision-making.
Exceptional leadership analytical and communication skills.
Experience developing and tracking department-wide KPIs.
Demonstrated success leading change and building high-performing teams in a fast-paced

Required Experience:

Manager

Full-timeDescriptionThis position is distribution-focused and is not a manufacturing or plant operations role.The Operations Manager is a key member of HESCOs leadership team responsible for overseeing operational performance across distribution warehouse account support and purchasing functions. Th...