Principal Solution Engineer

At Qualtrics we create software the worlds best brands use to deliver exceptional frontline experiences build high-performing teams and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit determination and a disdain for conventionbut most of all it requires close-knit high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the microphone and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.

• Ability to support and accompany the sale cycle of complex platforms: Qualtrics Experience Management platform to large strategic accounts.
• Understanding the true needs of customers and mapping out the capabilities of Qualtrics that solve their challenges.
• Demonstrating unequivocally the value of Qualtrics products and differentiating them from other market offerings.
• Supporting and assisting in closing significant deals alongside the regional sales team.
• Being a technical point of reference with knowledge of Qualtrics products understand how the products work behind the scenes.
• Being a great communicator with very strong presentation skills and empathy for customers and prospects. Managing with autonomy and effectively prioritizing knowing where to invest time intelligently.

• Career Action Planning with Manager
• Learn a wide range of products within the Experience Management suite
• Opportunity to deepen your knowledge in cutting-edge AI technologies.
• Qmobility (internal transfers).

• Provide exemplary pre-sales technical expertise through technical and product presentations demonstrations pilot implementations and on-going sales consultation
• Drive the adoption of Qualtrics solutions within strategic accounts expanding usage across departments within the business. Translate product/technical features into value drivers.
• Develop and maintain training materials and deliver training to improve product knowledge and demo abilities of both inside and enterprise salespeople.
• Build working knowledge of competing products and how to technically sell against them
• Work collaboratively with Product Management Marketing and Engineering during the development launch and continuing refinement of existing and new Qualtrics products.
• Respond to initial product requests and frame product issues for discussion and resolution with Product and Engineering teams
• Become an expert in Qualtrics XM Platform and other Qualtrics products
• Develop/maintain technical and business knowledge of industry directions and trends
• Participate in the completion of RFPs/RFIs and various requirement documents during the prospect/customer vendor evaluation process.

• 5 experience in Sales/Solutions Engineering or Solution Architect experience with complex software in a SaaS/Cloud environment selling to C/VP level buyers
• Outstanding professional sales and technical capabilities; comfortable supporting both enterprise (field) and inside sales teams on targeted accounts
• Experience working with Enterprise level accounts across different industries
• High energy self-starter comfortable with ambiguity in entrepreneurial environments.
• Ability to explain and resolve common technical aspects of SaaS software including security protocols for APIs SLAs email/communication specifications etc.
• Ability to see and present the big picture architect solutions to solve customer problems and uncover business challenges and develop custom solutions to solve them
• Demonstrated excellent customer facing verbal and written communication skills: needs analysis positioning business justification and closing techniques.
• Possess best of breed functional sales experience that could be applied across an entire sales area in general or specific functional categories
• Must be able to pivot to other system related tasks if and when needed. We wear lots of hats here at Qualtrics!
• Previous work in Customer and/or Employee Experience software and systems including pre or post-sales support
• Travel required (Up to 25%)
• Preferred Qualifications
• • Experience in HTML CSS JavaScript SQL a plus
  • Experience and familiarity with contact centers and voice of the customer programs
  • Experience and familiarity with AI and Large Language Models
  • Previous work in Customer and/or Employee Experience software and systems including pre or post-sales support

• The Qualtrics Solution Engineers team is known for its collaborative spirit a strong desire to learn and most importantly to positively impact the lives of our customers.
• Our mission is to support the sales team and Qualtrics in general in achieving their sales targets by conveying confidence to the customer and demonstrating the value of our technology.
• No challenge is too small for us and often creativity is our best tool at work.
• We are a dynamic team that feels very comfortable in constantly changing environments.

• Qualtrics Experience Program - A bonus each year for an experience of your choosing
• Worldwide and diverse community that enjoys helping each other
• At Qualtrics we are constantly working to create an environment where everyone feels safe and comfortable coming to work and can as a result of our culture make their best possible contribution to our team