ASG Support Manager
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Job Location:
Cluj-Napoca - Romania
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Manage escalations critical enterprise-wide issues and process with business units for issues resolution and for transition of new implementation projects post go live.
Provide leadership and direct supervision to Support team
Incident Management
Request and Problem Ticket Management
Perform critical resourcing decision based on team availability required tasks Priority to the business
Point of Contact within the Application Support Group
Address Critical Incident Escalation and coordinate with appropriate individuals and/or groups to bring issue to resolution.
Maintain system stability post upgrades
Assume ownership of support for new projects and implementations
Lead relationship callswith business units
Ensure operational KPIs consistently meet defined targets
Foster a collaborative environment where team members propose ideas and initiatives to reduce escalations
Enhance customer engagement while encouraging innovation
Conduct performance evaluations and establish clear goals for team members
Identify and address the skills gaps to meet business units demands
You analyze situations by asking the right questions gathering diverse data and identifying root causes. You evaluate options thoughtfully take ownership follow through on commitments and ensure accountability. You communicate effectively listen attentively adapt to your audience share timely information and encourage diverse perspectives.
Minimum 6 years Oracle Applications Experience
A proven history of successful People Management experience
Strong negotiation skills and the ability to work in a demanding user environment
Extensive knowledge of Oracle E-business suite
Experience with gathering user requirements and understanding and interpreting requirements specifications
Experience with full System Development Life Cycle
Experience in Oracle RDBMS and UNIX
Coding experience in SQL PL/SQL/Oracle Reports and Forms skills.
Solid demonstrated analytical and problem-solving skills
Proactive/ Self Motivated Manager/ Team Player
Excellent written and verbal communication skills
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
Required Experience:
Manager
Key Skills
- Computer Hardware
- Inventory Control
- Developmental Disabilities Experience
- Management Experience
- Mobile Devices
- Remote Access Software
- Team Management
- Operating Systems
- Supervising Experience
- Technical Support
- Phone Etiquette
- Application Support
About Company
Emerson has refocused its business portfolio to deliver solutions that bring greater value to our customers. About Emerson We concentrate on the most complex, profound challenges facing the world in the process, industrial, commercial and residential markets. Our global talent, best-i ... View more
