Since our founding IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries including some of the biggest and most influential brands in the applying our unique expertise in biometrics and cryptography we enable our clients to unlock simpler and safer ways to pay connect access identify travel and protect public places at scale and in total security.
Our teams work from 5 continents and speak 100 different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
This role is responsible for the application performance and availability working closely with other technical teams to ensure the service to our client is always of the best quality.
Key Missions
Analyzes troubleshoots and resolves tickets escalated by support level 1 or 2 (internal external) within SLA or internal OLAReproduces and document customer problems and escalate them to relevant solution or product development teamsProvides input as required on product and customer specific functionality configuration and usageDesigns corrective action plans or local workarounds that allow issues to be solved within the SLADocuments ticket resolution and ensure proper communication or reporting to customers on ticket resolution progressMaintains support documentation up to dateCarries out on-site administration and preventive maintenance activitiesPerforms system upgrades at customer premises during post go live period (ramp up/grace period)Ensures procedures are correctly implementedMaintains IT infrastructure and backend components including hardware and softwareConducts standard and complex analysis in autonomyCoaches and challenges peer(s)Brings expertise on Support domainsParticipates in high-level technical meetings with the customerEventually involved critical issue processingBy choosing to work at IDEMIA you will join a unique tech company offering a wide range of growth opportunities. You will contribute to a safer world collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life regardless of how they look where they come from who they love or what they think.
We deliver cutting edge future proof innovation that reach the highest technological standards and were transforming fast to stay a leader in a world thats changing fast too.
At IDEMIA people can develop their expertise and feel a sense of ownership and empowerment in a global environment as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies
Since our founding IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries including some of the biggest ...
Since our founding IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries including some of the biggest and most influential brands in the applying our unique expertise in biometrics and cryptography we enable our clients to unlock simpler and safer ways to pay connect access identify travel and protect public places at scale and in total security.
Our teams work from 5 continents and speak 100 different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
This role is responsible for the application performance and availability working closely with other technical teams to ensure the service to our client is always of the best quality.
Key Missions
Analyzes troubleshoots and resolves tickets escalated by support level 1 or 2 (internal external) within SLA or internal OLAReproduces and document customer problems and escalate them to relevant solution or product development teamsProvides input as required on product and customer specific functionality configuration and usageDesigns corrective action plans or local workarounds that allow issues to be solved within the SLADocuments ticket resolution and ensure proper communication or reporting to customers on ticket resolution progressMaintains support documentation up to dateCarries out on-site administration and preventive maintenance activitiesPerforms system upgrades at customer premises during post go live period (ramp up/grace period)Ensures procedures are correctly implementedMaintains IT infrastructure and backend components including hardware and softwareConducts standard and complex analysis in autonomyCoaches and challenges peer(s)Brings expertise on Support domainsParticipates in high-level technical meetings with the customerEventually involved critical issue processingBy choosing to work at IDEMIA you will join a unique tech company offering a wide range of growth opportunities. You will contribute to a safer world collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life regardless of how they look where they come from who they love or what they think.
We deliver cutting edge future proof innovation that reach the highest technological standards and were transforming fast to stay a leader in a world thats changing fast too.
At IDEMIA people can develop their expertise and feel a sense of ownership and empowerment in a global environment as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies
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Posted on:
16 hours ago
Vacancies:
1 Vacancy
