Senior Engineering Operations TPM

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin SeatGeek Priceline Calm and Box create dynamic individualized experiences at scale. Our platform empowers organizations to activate customer data design seamless cross-channel interactions and optimize engagementall with enterprise-grade security and compliance. Today nearly 1200 brands across 50 countries rely on Iterable to drive growth deepen customer relationships and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core valuesTrust Growth Mindset Balance and Humilityto life. We foster a culture of innovation collaboration and inclusion where ideas are valued and individuals are empowered to do their best work. Thats why weve been recognized as one of Incs Best Workplaces and Fastest Growing Companies and were recognized on Forbes list of Americas Best Startup Employers in 2022. Notably Iterable has also been listed on Wealthfronts Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presenceincluding offices in San Francisco New York Denver London and Lisbon plus remote employees worldwidewe are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Lets shape the future of customer engagement together!

How you will make an impact

Youll join the Engineering Operations team to help Iterable scale the Platform with greater reliability predictability and speed. Youll identify high-leverage areas to improve how we build and operate software then drive the programs processes and lightweight tooling that make execution more consistent across teams. Your work will strengthen quality and reliability practices improve developer experience and increase visibility into engineering healthso teams can ship critical work with fewer surprises.

Iterable values a growth mindset and we encourage applicants who are excited by the roleeven if their experience doesnt match every line item.

In this role youll get to

• Partner with engineering leaders and teams to identify priorities and translate them into clear program plans and deliverables
• Lead cross-team initiatives that improve platform scalability and predictability (e.g. Incident Management frameworks Error Budget Policies API maturity practices engineering health visibility)
• Define and track success metrics measure outcomes and continuously iterate programs based on data and feedback
• Communicate clearly and consistently by providing regular updates on progress risks dependencies and tradeoffs to stakeholders at all levels
• Audit existing processes and implement improvements that reduce friction and increase consistency
• Collaborate beyond Engineering (Product GTM Support/CS) to execute effective rollouts and drive adoption

Were looking for people who have

• Experience leading cross-functional programs within an engineering organization partnering effectively with Engineering Product Security and other stakeholders
• A track record of using AI to improve personal and team productivity and strong judgment about where automation adds value vs. where rigor is required.
• Strong program management fundamentals: planning coordinating dependency/risk management and driving delivery through ambiguity
• Experience with the software lifecycle and operating practices
• Strong technical judgment and fluency: able to understand system architecture APIs and operational tradeoffs well enough to drive decisions ask the right questions and unblock teams
• Comfort using data and tooling to drive visibility and decisions (Sigma or similar BI tools)
• Strong communication relationship-building and the ability to explain technical concepts to varied audiences

Bonus Points:

• Experience with programming languages such as SQL and Python
• Experience with FinOps

Perks & Benefits:

• Competitive salaries meaningful equity & 401(k) plan
• Medical dental vision & life insurance
• Balance Days (additional paid holidays)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance
• Monthly Professional Development allowance
• Pre-tax commuter benefits
• Complete laptop workstation

The US base salary range for this position at the start of employment is $133500 - $212000. Within this range individual pay is determined by specific US work location as well as additional factors including job-related skills experience relevant education or training and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable) equity plus a range of benefits including medical dental vision and addition we offer perks such as generous stipends for health & fitness and learning & development among others.

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  Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race color religion or religious belief ethnic or national origin nationality sex gender gender-identity sexual orientation disability age military or veteran status or any other basis protected by applicable local state or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances and its internal policy Iterable will also consider for employment qualified applicants with arrest and conviction records.