Quick Lane Service Advisor
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Leif Johnson Ford has been in business for almost 60 years. We are a family owned and operated business that has 3 Ford franchise dealerships and 5 Pre-owned locations in the Austin area. We pride ourselves in offering a no hassle and family oriented atmosphere. Whether you purchase a vehicle from us or not we want to ensure that you leave from our dealership feeling valued comfortable and heard. We are also committed to the Austin community. Leif Johnson Ford is involved and sponsors programs such as Earning by Learning Responsible Parenting Toys for Tots and more.
BENEFITS
- Medical Dental and Vision Insurance
- 401(K)
- Paid time off
- Flexible Schedules
Responsibilities
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt courteous and effective service
- Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
- Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled
- Ensure the daily inventory of technicians time is consistently sold to service customers
- Distribute work between technicians efficiently
- Answer technical questions about vehicle problems warranties services and repairs
- Maintain Customer Success Index at or above company standards
- Assist in diagnosing vehicle problems; order parts and tools as necessary
- Oversee administration of warranty claims as well as training and supervising of service department
- Reinforces company policies and adheres to company standards
- Encourages compliance with applicable laws and regulations
- Maintain good working relationship with factory(s) and foster positive employee relations
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid drivers license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Austin, TX dealership offering low prices, great rebates & incentives, used cars, service, and parts to Austin drivers. We serve Austin, Hutto, Manor, Buda, Round Rock, and our dealership is located near Maxwell. Come visit our dealership today! | 501 E Koenig Ln Austin, TX 78751 ... View more
