Professional Services Lead

About the Team

Miros Professional Services organisation enables enterprise customers to adopt scale and innovate on Miros Innovation Workspace. Services span subscription-based programs (MOST) as well as one-time Implementation Advisory and Technical Account Management engagements.

Japan is a fast-growing high-touch market where customers expect precision trust and deep partnership. Local leadership cultural fluency and strong cross-functional alignment are critical to success.

About the Role

The Senior Manager Professional Services Delivery Japan is the senior Professional Services leader for the Japan region responsible for all PS delivery motions including MOST Implementation Advisory and Technical Account Management (TAM).

This role leads Innovation Architects Technical Architects AI Technical Architects Implementation Consultants and Technical Account Managers. The role operates with high autonomy and is accountable for evolving global programs to reflect Japanese market expectations cultural nuance and regional growth needs.

This leader is a key contributor to global Professional Services outcomes and serves as the primary escalation and decision authority for Japan.

Key Responsibilities

People Leadership & Talent Development

• Directly manage Innovation Architects Technical Architects AI Technical Architects Implementation Consultants and Technical Account Managers
• Set high standards for professionalism preparation and customer engagement
• Coach senior practitioners to operate as trusted advisors to enterprise customers
• Partner with People leadership on hiring performance management and succession planning
• Build a strong local leadership bench aligned with global standards

Strategic & Operational Responsibilities

• Own regional capacity planning and delivery readiness
• Support global revenue outcomes through delivery excellence that reinforces renewals and expansion
• Identify where global programs require regional adaptation and drive thoughtful evolution
• Contribute Japan-specific insights to global Professional Services strategy

Cross-Functional Collaboration

• Partner deeply with Sales and Customer Success to support growth renewals and customer confidence
• Collaborate with Product teams to represent Japanese customer needs and adoption patterns
• Coordinate with partners where appropriate while maintaining strict quality standards

What Success Looks Like in the First 612 Months

• Trusted stable delivery motion across Japan with strong customer feedback
• A high-performing engaged local team with clear standards and growth paths
• Effective adaptation of global programs to regional realities
• Strong alignment with Sales and Customer Success leadership
• Tangible contribution to global Professional Services revenue performance

Required Experience & Skills

• 8 years in Professional Services Consulting or Enterprise SaaS roles
• Proven experience leading senior practitioners in a customer-facing environment
• Strong delivery governance prioritisation and escalation management skills
• Ability to operate autonomously in ambiguous fast-changing environments
• Fluency in both English and Japanese (written and spoken)

Preferred Experience

• Experience leading Professional Services teams in Japan
• Familiarity with high-touch relationship-driven enterprise delivery models
• Experience adapting global programs to local market needs
• An AI-first mindset with a track record of using AI to drive delivery excellence efficiency or innovation

Whats in it for you

• Competitive equity package
• Wellbeing benefit and WFH equipment allowance
• Group Personal Accident Insurance (業務災害総合保険) and Group Long-Term Disability Insurance (団体長期障害所得補償保険).
• Reimbursement for the annual health check
• Annual learning and development allowance to grow your skills and career
• Company-sponsored English lessons
• Travel allowance for your commute

Required Experience:

Unclear Seniority