Lets be #BrilliantTogether

Overview

ISS STOXX is growing! We are seeking for a Collections Team Lead to contribute to our expanding success a self-motivated professional whose primary responsibility is to monitor motivate and train the team (to ensure that monthly goals are met). This position will also report/work directly with the Collections Head under the Revenue Control Department.

Responsibilities include but not limited to:

• Assist Collections Manager with setting clear goals and KPIs for the collection staff.

• Coach mentor and motivate collections team members in Manila.

• Ability to effectively teach strong negotiation and decision-making skills.

• Oversee day-to-day teams operation and performance to include ensuring the process document is followed by the team and feedback is provided.

• Ensure that client communications regarding outstanding debt are effective clear and consistent with company policy.

• Delegate tasks & help Collections Manager with regular performance evaluation.

• Assist with collections escalations on Global entities & communicate with clients to ensure prompt resolution of client payment issues.

• Monitor accounts for potential escalations and investigate historical data to support client communication.

• Ability to handle sensitive issues with both internal and external customers.

• Update account status records and collections efforts in NetSuite.

• Partner with Billing Cash App and Sales Teams to resolve client issues.

• Assist Collections Manager with any other assigned ad hoc duties.

Qualifications

Training & Experience:

• Bachelors degree graduate (preferably any Finance/Accounting related course).

• Has at least 6 years of relevant experience in Accounts Receivable B2B (Business to Business) Collections and Skip Tracing.

• With at least 3 years experience in leading a team or a Supervisory role.

• Strong MS Office (especially in Excel) skills required

• Knowledge in working with or using NetSuite SAP and/or Salesforce.

• Fluency in English is essential (able to communicate clearly and professionally verbally and in writing).

• Extremely organized detail -oriented with strong decision-making & conflict resolution skills.

Work Location & Schedule:

• Amenable to work in Ayala Ave. Makati City on a permanent midshift schedule (3 PM- 12 AM Manila Time)

• Amenable to follow a hybrid work set-up (3x work onsite per week Monday to Friday)

#LI-NS1

#MIDSENIOR

#Finance

What You Can Expect from Us

At ISS STOXX our people are our driving force. We are committed to building a culture that values diverse skills perspectives and experiences. We hire the best talent in our industry and empower them with the resources support and opportunities to growprofessionally and personally.

Together we foster an environment that fuels creativity drives innovation and shapes our future success.

Lets empower collaborate and inspire.

Lets be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985 we offer top-notch benchmark and custom indices globally helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance sustainability cyber risk and fund intelligence. Majority-owned by Deutsche Börse Group ISS STOXX has over 3400 professionals in 33 locations worldwide serving around 6400 clients including institutional investors and companies focused on ESG cyber and governance risk. Clients trust our expertise to make informed decisions for their stakeholders benefit.

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Institutional Shareholder Services (ISS) is committed to fostering cultivating and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race color ethnicity creed religion sex age height weight citizenship status national origin social origin sexual orientation gender identity or gender expression pregnancy status marital status familial status mental or physical disability veteran status military service or status genetic information or any other characteristic protected by law (referred to as protected status). All activities including but not limited to recruiting and hiring recruitment advertising promotions performance appraisals training job assignments compensation demotions transfers terminations (including layoffs) benefits and other terms conditions and privileges of employment are and will be administered on a non-discriminatory basis consistent with all applicable federal state and local requirements.