Professional Services Manager
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Job Location:
Missoula, MT - USA
Yearly Salary:
$ 95000 - 95000
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
| Job Title: | Professional Services Manager | Job Status: | Full Time |
| Department: | Professional Services | Employee Type: | Salaried |
| Reports To: | CTO & VP of Professional Services | Travel Required: | As needed |
| Key Collaborators
| Sales Engineering Manager vCIOs TAMs Service Desk Manager Project Managers Professional Services Engineers Vendors / 3rd Parties Procurement
| Direct Reports
| Professional Services Engineers and Project Manager |
| Work Schedule: | Monday-Friday 8am-5pm MST (Flexibility required to meet business needs; off-hours and weekend availability may be necessary to ensure success) | Primary Work Location | Office and Client Sites |
Position Summary
The Professional Services Manager is a player-coach leadership role responsible for the successful delivery of professional services projects while leading coaching and developing the Professional Services team. Approximately 60% of this role is dedicated to hands-on project delivery serving as the primary engineer on Tier 3 initiatives with the remaining time focused on peoples leadership operational excellence and cross-functional coordination.
This role blends technical leadership delivery execution and people management ensuring projects are delivered on time on budget and aligned with First Calls standards long-term support model and client business outcomes.
The Professional Services Manager operates as a peer to the Sales Engineering Manager partnering closely to ensure seamless transition from solution design to execution and acting as a client-facing escalation point for complex and high-risk projects
When Done Well the Professional Services Manager:
- Delivers complex Tier 3 projects with minimal rework and strong client outcomes
- Leads by example through hands-on engineering and technical ownership
- Builds coaches and develops a high-performing Professional Services team
- Ensures consistent execution of standards SOPs and delivery processes
- Balances utilization margin quality and client satisfaction
- Creates clarity accountability and operational discipline across Professional Services
Position Roles Responsibilities and Expectations
Energizing | Excellent | Competent |
| Energized by hands-on technical delivery while coaching others Enjoys balancing execution leadership and operational ownership Motivated by building scalable repeatable delivery outcomes Thrives in complex high-impact project environments | Tier 3 project delivery Delivers projects on time on budget and aligned with First Call standards with minimal rework. Coaches and develops engineers and project management staff through clear expectations and accountability. Owns project intake scheduling capacity planning and utilization for self and team. Manages delivery risks escalations and client expectations effectively. Partners cross-functionally to ensure smooth design-to-delivery execution. Maintaining visibility into pipeline backlog and future scheduled work |
Using tools effectively
Managing competing priorities between delivery and leadership responsibilities Handling escalations calmly and effectively Driving accountability without micromanagement |
Acceptable Performance
Scorecard
- Billable Utilization Professional Services Department (70%)
- Average Billable Rate
- Customer Satisfaction (Project Delivery)
Capabilities Years of Experience Education/Certifications
| Category | Requirements |
| Capabilities |
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| Education / Certifications |
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| Experience |
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Compensation
This role offers a base salary range of $70000$80000 per year plus a target annual incentive of 1015% of base salary based on performance.
Required Experience:
Manager
Key Skills
- Close Protection
- Credit Control
- Customer Service
- Government
- Analytics
About Company
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