Bilingual Customer Service Rep
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Bilingual Customer Service Representative (Remote EST) CSR
Employment Type:Temp-to-Perm
Openings: 35
Location: Remote Eastern Standard Time preferred
Compensation by Language -Candidates must be fully fluent able to read write and speak the designated language.
$15.00/hour (No Differential)
Spanish (10)
$16.00/hour
Russian (3) Mandarin (4) Cantonese (4) Hindi (1) Urdu (3) Punjabi (3) Bengali (5)
Schedule Requirements
Project Availability (Required):
Monday through Friday 8:00 a.m. - 8:00 p.m. EST
Saturday 10:00 a.m. - 6:00 p.m. EST
Some Saturday work is required.
Mandatory Training (Non-Negotiable):
* 4 weeks full-time
* Monday through Friday 8:30 a.m. - 5:00 p.m. EST
* No time off permitted during training
Post-Training Schedules:
* 8:30 a.m. - 5:00 p.m. EST
* 9:00 a.m. - 5:30 p.m. EST
* 11:30 a.m. - 8:00 p.m. EST
Candidates should expect to work a minimum of four days per week following training with schedules assigned based on operational needs.
Bring Your Own Device (BYOD) Requirements
Candidates must provide their own equipment and meet all technical requirements.
Approved Operating Systems:
* Windows 10
* macOS Catalina (10.15) Big Sur (11) macOS 12.5 or newer
Equipment Requirements:
* Laptop or desktop computer only
* USB plug-and-play wired headset with microphone and noise suppression
* Bluetooth headsets are not permitted
* Chromebooks are not permitted
Internet Requirements:
* Minimum 25 Mbps download for single user
* 50 Mbps download for shared connectivity
* Minimum 5 Mbps upload 10 Mbps preferred
* Wired connection via Category 5 cable required
* Mobile hotspots may not be used as the primary connection
Key Responsibilities
* Respond to inbound enrollment services calls and provide accurate professional assistance
* Educate clients on managed care programs and health plan options
* Assess healthcare needs and assist clients with plan selection
* Support enrollment and disenrollment processes
* Review enrollment documentation for accuracy and completeness
* Sort and process enrollment and disenrollment forms
* Maintain up-to-date program knowledge
* Escalate issues or concerns to supervisory staff as needed
* Support managed care education and enrollment during high call volumes
* Perform additional duties as assigned by leadership
Required Qualifications
* Minimum 1-2 years of call center experience (strongly preferred)
* Customer service experience in a high-volume structured environment
* Ability to complete and fully engage in a rigorous training program
* Strong computer skills including fast and accurate typing
* Excellent attendance and reliability punctuality is critical
* Ability to work under pressure while managing multiple tasks
* Professional communication skills and ability to follow detailed instructions
* Positive team-oriented can-do attitude
Education
* High school diploma or equivalent required
Why This Role
This is an excellent opportunity for experienced bilingual call center professionals seeking long-term stability skill development and a clear path to permanent employment in a structured mission-driven environment.
Throughout the past 35 years MMC one of the most trusted names in workforce management services has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment including:
- Medical dental and vision coverage
- Life and disability insurance
- Additional voluntary benefits
Join MMC and enjoy the support of a team that values your well-being both on and off the job!
MMC strives to ensure all job posting confirm details of the position the rate of pay and acknowledge medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
MMC provides professional services and workforce management services and solutions (both technical and non-technical) to public and private companies in addition to governmental organizations (Federal, State and Local) in the United States. Our Partners include major systems integrato ... View more
