Bilingual Customer Service Rep

New York City, NY - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Bilingual Customer Service Representative (Remote EST) CSR

Employment Type:Temp-to-Perm
Openings: 35
Location: Remote Eastern Standard Time preferred

Compensation by Language -Candidates must be fully fluent able to read write and speak the designated language.

$15.00/hour (No Differential)
Haitian Creole (2) Spanish (10)

$16.00/hour
Russian (3) Mandarin (4) Cantonese (4) Hindi (1) Urdu (3) Punjabi (3) Bengali (5)

Schedule Requirements

Project Availability (Required):
Monday through Friday 8:00 a.m. 8:00 p.m. EST
Saturday 10:00 a.m. 6:00 p.m. EST
Some Saturday work is required.

Mandatory Training (Non-Negotiable):
4 weeks full-time
Monday through Friday 8:30 a.m. 5:00 p.m. EST
No time off permitted during training

Post-Training Schedules:
8:30 a.m. 5:00 p.m. EST
9:00 a.m. 5:30 p.m. EST
11:30 a.m. 8:00 p.m. EST

Candidates should expect to work a minimum of four days per week following training with schedules assigned based on operational needs.

Bring Your Own Device (BYOD) Requirements

Candidates must provide their own equipment and meet all technical requirements.

Approved Operating Systems:
Windows 10
macOS Catalina (10.15) Big Sur (11) macOS 12.5 or newer

Equipment Requirements:
Laptop or desktop computer only
USB plug-and-play wired headset with microphone and noise suppression
Bluetooth headsets are not permitted
Chromebooks are not permitted

Internet Requirements:
Minimum 25 Mbps download for single user
50 Mbps download for shared connectivity
Minimum 5 Mbps upload 10 Mbps preferred
Wired connection via Category 5 cable required
Mobile hotspots may not be used as the primary connection

Key Responsibilities

Respond to inbound enrollment services calls and provide accurate professional assistance
Educate clients on managed care programs and health plan options
Assess healthcare needs and assist clients with plan selection
Support enrollment and disenrollment processes
Review enrollment documentation for accuracy and completeness
Sort and process enrollment and disenrollment forms
Maintain up-to-date program knowledge
Escalate issues or concerns to supervisory staff as needed
Support managed care education and enrollment during high call volumes
Perform additional duties as assigned by leadership

Required Qualifications

Minimum 12 years of call center experience (strongly preferred)
Customer service experience in a high-volume structured environment
Ability to complete and fully engage in a rigorous training program
Strong computer skills including fast and accurate typing
Excellent attendance and reliability punctuality is critical
Ability to work under pressure while managing multiple tasks
Professional communication skills and ability to follow detailed instructions
Positive team-oriented can-do attitude

Education

High school diploma or equivalent required

Why This Role

This is an excellent opportunity for experienced bilingual call center professionals seeking long-term stability skill development and a clear path to permanent employment in a structured mission-driven environment.

Throughout the past 35 years MMC one of the most trusted names in workforce management services has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment including:

Medical dental and vision coverage
Life and disability insurance
Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being both on and off the job!

MMC strives to ensure all job posting confirm details of the position the rate of pay and acknowledge medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Bilingual Customer Service Representative (Remote EST) CSREmployment Type:Temp-to-PermOpenings: 35Location: Remote Eastern Standard Time preferredCompensation by Language -Candidates must be fully fluent able to read write and speak the designated language.$15.00/hour (No Differential)Haitian Creol...