Call Center Representative

High-Level Customer Support Representative (Call Center)

Pay Rate:$17.00 per hour
Employment Type: Full-Time Onsite Only
Location: Milwaukee WI

Schedule

• Training and Work Hours: MondayFriday 8:00 AM 4:30 PM
• End time may extend until the last call-in queue is completed
• No weekends

What Youll Receive

• Paid full-time training
• Professional and structured work environment
• No weekend schedules
• Opportunity to convert to regular status after 320 hours

Position Overview

As a Customer Support Call Center Representative you will support client operations by handling a high volume of inbound calls related to payments trust funds and county services. This role requires strong attention to detail accurate documentation and the ability to manage multiple systems while delivering clear and professional customer service.

Key Responsibilities

• Answer inbound calls related to support receipts and disbursements
• Handle calls involving Trust Funds with progression into County Line inquiries
• Manage high call volumes in a fast-paced environment while meeting quality standards
• Utilize multiple computer systems simultaneously to document each interaction accurately
• Respond to Wisconsin child support questions and complaints using established scripts and procedures
• Gather required information research issues and resolve inquiries efficiently
• Educate callers on available services and assess individual needs

Required Qualifications

• High School Diploma or equivalent
• Minimum 3 years of call center experience 35 years strongly preferred
• High attention to detail and accuracy
• Typing speed of 35 words per minute
  • Typing proficiency will be specifically assessed during screening
• Ability to successfully pass a background check and fingerprinting
• Eligibility to work in the United States

Preferred Experience

• At least 1 year of customer service experience in a high-volume call center environment

Ideal Candidate Attributes

• Strong interest in and comfort with technology and multiple systems
• Calm professional approach to conflict resolution and problem solving
• Commitment to 100 percent attendance and punctuality
• Ability to clearly and concisely explain complex information
• Strong work ethic and accountability
• Excellent written and verbal communication skills
• Highly detail-oriented and well organized
• Consistent accuracy in documentation and data entry

Throughout the past 35 years MMC one of the most trusted names in workforce management services has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment including:

• Medical dental and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being both on and off the job!

MMC strives to ensure all job posting confirm details of the position the rate of pay and acknowledge medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.