Collection Operation Specialist

Lahore - Pakistan

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer more productive and more profitable. For the first time ever safety operations and finance teams can manage their drivers vehicles equipment and fleet related spend in a single system. Combined with industry leading AI the Motive platform gives you complete visibility and control and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100000 customers from Fortune 500 enterprises to small businesses across a wide range of industries including transportation and logistics construction energy field service manufacturing agriculture food and beverage retail and the public sector.

Visit to learn more.

Who We Are

Motive is on a mission to modernize the trucking industry. With our leading fleet management platform we bring trucks online and fundamentally transform how freight moves across roads globally. Our team sees the tangible impact of our work every day believing that intelligence is most powerful when paired with humility. Motivated by the opportunity to improve every facet of a trillion-dollar industry were proud to be recognized as a Forbes Cloud 100 company a 2020 Career-Launching Company by Wealthfront and a Forbes Best Startup Employer 2020.

About the Role

As a Collections Operations Specialist you will play a vital role in ensuring our financial health through timely accurate payment collection robust customer communication and meticulous operational process management. Youll handle direct customer inquiries process various payment types resolve complex operational and customer cases and strictly follow established Service Level Agreements (SLAs). This role demands an exceptional attention to detail and an ability to collaborate cross-functionally while supporting Motives mission and values.

What Youll Do

Accurately process and apply incoming payments (checks wires ACH) to the rightful customer accounts for multiple currencies (USD CAD MXN) using daily cash sheets and reports from bank portals.
Perform daily reconciliation of payment batches and thoroughly investigate any discrepancies to maintain accuracy.
Ensure successful payment cases across Term Collections Vendor Finance Fuel Card Partners and Credit Collections are processed efficiently and accurately.
Generate cases for rebates related to vendor finance cash applications.
Analyze credit card payment trends identify common reasons for declines and provide actionable recommendations to enhance payment success.
Create Salesforce cases for accounts where invoices remain unpaid and assist in troubleshooting and resolving payment processing errors.
Professionally handle escalated customer issues and complex payment disputes working collaboratively with customer service finance and legal teams to achieve swift and correct resolution.
Manage and resolve a wide range of operational collections cases including refund requests chargebacks payment plan adjustments account closures bulk invoices invoice breakdowns split/defer payments updating Bill-to contacts clearing invoices for opportunity closure hardware returns account reactivations W-9 form requests and third-party collections queries.
Securely and accurately process customer updates to credit card and ACH payment information while ensuring compliance with privacy and data security standards.

Proactively identify and reach out to customers regarding initial payment failures provide clear guidance on resolution steps and facilitate updates to payment information.
Communicate delays in processing requests setting clear expectations through regular updates and estimated timelines.
Monitor and respond to customer emails related to payments and accounts ensuring responses within a strict 3-hour SLA.
Manage and resolve customer inquiries across several channels (Billing Billing CSA Billing CSA Priority Billing OPS BFS CSM and Spanish Support) delivering prompt and consistent information.

Manage all ACH return and chargeback cases identifying root causes initiating recoveries or account updates and communicating effectively with customers to clarify issues and guide them through resolution steps.

Work closely with the billing department on delinquent accounts to facilitate cancellations and transition to third-party collections if necessary.

Your Background That Likely Makes You A Match

1-2 years experience in collections operations payment processing or customer-facing financial role (SaaS collections and Quote-to-Cash experience is a plus).
Proven ability to process payments with high attention to accuracy and detail.
Excellent communication skills (written and verbal) able to clearly explain payment issues and solutions to customers.
Independent adaptable and comfortable in a fast-paced changing environment.
High level of proficiency with spreadsheets banking portals Salesforce and ERP systems (knowledge of Zuora is a plus).
Demonstrated ability to reconcile financial data solve operational problems quickly and manage multiple case types simultaneously.
Receptive to feedback open to learning and continuous improvement.
Ability to work effectively under pressure and meet strict deadlines.
Bachelors (BA/BS) in Accounting Finance or a related field preferred.

Creating a diverse and inclusive workplace is one of Motives core values. We are an equal opportunity employer and welcome people of different backgrounds experiences abilities and perspectives.

Please review our Candidate Privacy Noticehere.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations.It is Motives policy to require that employees be authorized to receive access to Motive products and technology.

Required Experience:

Who we are:Motive empowers the people who run physical operations with tools to make their work safer more productive and more profitable. For the first time ever safety operations and finance teams can manage their drivers vehicles equipment and fleet related spend in a single system. Combined with...