Social Media Community Manager FTC
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Job Location:
Durban - South Africa
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Specification
Location: Remote
Department: Marketing
Reports to: Head of Marketing / Project Manager
Job Type: Contract
About the Company
SilverFunnelsdelivers streamlined effective and scalable marketing systems that empower clients to:
- Grow their businesses
- Fulfilltheir missions
- Consistently bring in new business
We specialise in building high-performance digital funnels thatleverageAI-driven marketing toolsoptimizeengagement and generate measurable predictable revenue growth. Our team focuses on operational efficiency world-class execution and cohesive strategy to ensure every campaign enhances brand strength.
Role Summary
The Social Media Community Manager is astrategic engagement and communication roleresponsible for managing the companys online presence nurturing community interaction and growing a vibrant digital ecosystem across social media platforms. This position focuses on audience interaction brand voice consistency and fostering meaningful connections with our followers.
This is ahigh-ownership high-visibility rolecombining content moderation community engagement analytics and campaign execution. The ideal candidate brings creativity empathy and analytical thinking to help build an active loyal and engaged community around our AI-powered human development mission.
Key Responsibilities
Engagement & Relationship Building
Monitor and manage daily interactions across social media platforms including Instagram LinkedIn Facebook X/Twitter YouTube TikTok and emerging channels.
Respond to comments questions and feedback in real time whilemaintainingbrand voice and emotional intelligence.
Identifyand nurture brand advocates influencers and community champions.
Media Strategy & Campaign Execution
Execute engagement campaigns such as AMAs polls challenges contests and giveaways.
Align engagement strategies with product launches marketing campaigns and thought leadership initiatives.
Schedule post and track curated and user-generated content in collaboration with marketing and content teams.
Collaboration & Planning
Provideaudience insights sentiment analysis and trend data to inform content strategy.
Collaborate with designers and writers to co-create social media assets that encourage dialogue and connection.
Contribute ideas for interactive content formats such as live sessions story prompts and polls.
Reporting & Analysis
Track engagement KPIs (likes shares comments reach community growth sentiment).
Deliver weekly insights reports with actionable recommendations.
Monitor competitor communities and relevant industry hashtags for trends and opportunities.
Consistency & Crisis Management
Maintain a consistent tone messaging and style across all social channels.
Flag and escalate sensitive issues complaints or reputational risks toappropriate teams.
Support reputation management by addressing concerns professionally and empathetically.
Qualifications
Required:
2 years of experience in social media or community management.
Excellent writing grammar and communication skills.
Proven ability to engage and grow digital audiences.
Familiarity with community management tools such as Sprout Social Hootsuite Discord or Facebook Groups.
Strong organizational skills and attention to detail.
Comfortable working in a fast-paced remote-first environment.
High emotional intelligence and people-centeredcommunication style.
Preferred:
Experience in tech AI or personal development companies.
Knowledge of analytics tools (e.g. Meta Insights Google Analytics Sprinklr).
Graphic design or video editing experience (e.g. Canva Adobe SuiteCapCut).
Background in psychology communications or digital marketing.
Core Values (PHHSX)
P Passionate: Driven by a deep commitment to our mission and human-centered growth.
H Humble: Open to feedback and focused on outcomes over ego.
H Hungry: Proactively seeks growth and continuous improvement.
S Smart(People-Smart): Emotionally intelligent andrelationallyaware.
X X-Factor: Executes with excellence and takesownershipnoexcuses.
Why This Role Matters
The Social Media Community Manager is theconnective tissue between the company and its audience. You are not only the voice of our brand but also the heart of our missionbuilding meaningful relationships that drive trust loyalty and human impact at scale. Your work ensures our digital community thrives and helps amplify the companys message engagement and influence globally.
Should you meet the above criteria please send your CV to
Disclaimer: Should you not hear from us within 2 weeks please consider your application unsuccessful.
Required Experience:
IC
