Specialist, User Support Services

Position Overview: We are seeking a skilled and motivated IT ServiceDesk colleague to join our IT Support & Service Delivery organization at our Budapest office. Nilfisk is going through a digital transformation where we take an outside-in approach to eventually become a trusted business partner and a service provider of choice for our internal customers.

As part of our IT ServiceDesk Team you will be reporting to the ServiceDesk lead. You will play a crucial role in ensuring the reliability security and performance of our companys IT infrastructure and will serve as our cornerstone of our operations. You will work closely with our employees providing technical support troubleshooting hardware and software issues and maintaining our network and systems - all to ensure a seamless experience of our services.

Key Responsibilities

• Incident Management: You will be a first point of contact for Nilfisk end-users who need technical guidance or help related to issues with IT products and services.

• Request Fulfilment: Responsible formanaging IT requests from users assessing their needs and providing support or solutions accordingly.

• Major Incident Management and Problem Management: In charge of raising awareness and reporting major incident and problem ticket candidates.

• Knowledge Management: Responsible for Knowledge Base content creation and modification.

• Continuous Service Improvement: Recommends and supports service improvement initiatives.

Technical Support:

• Provide technical support to Nilfisk colleagues addressing hardware and software-related issues on level 1-1.5

• Install configure and upgrade computer hardware and software as needed.

• Troubleshoot and resolve hardware and software problems in a timely manner.

• Assist with setting up and configuring new workstations and devices.

• Ensure business continuity and enable productivity

• Collaborate with the IT teams to ensure the seamless integration of onsite and remote resources.

Hardware Maintenance:

• Perform regular maintenance and updates on servers workstations and other IT equipment.

• Diagnose and repair hardware issues including PCs laptops printers and peripherals.

• Coordinate with vendors for warranty repairs and equipment replacement.

Software Management:

• Install update and maintain operating systems software applications and security patches.

• Assist with software license management and compliance.

• Support end-users with software-related inquiries and issues.

Documentation:

• Maintain accurate records of hardware and software inventory.

• Document troubleshooting procedures and solutions for future reference.

• Create and update technical documentation and user guides as needed.

User Training:

• Provide training and guidance to end-users on best practices for IT equipment and software usage.

• Assist with onboarding and orientation for new employees regarding IT policies and procedures.

Qualifications:

• Bachelors degree in Information Technology Computer Science or a related field (preferred).

• 2 years experience as IT ServiceDesk Agent

• Strong knowledge of computer hardware software and operating systems.

• Proficiency in troubleshooting and resolving technical issues.

• Familiarity with network protocols security and administration.

• Excellent communication and interpersonal skills.

• Fluent English an other European language or Chinese is desired

• Ability to work independently and collaboratively as part of a team.

• Certifications such as ITIL or Microsoft Certified Professional (MCP) is a plus.

• Physical ability to lift and move computer equipment when necessary.

Our Benefits:

• Being part of a Scandinavian Company Culture

• Trainings for your professional development

• Great enthusiastic team

• Cafeteria and other benefits:

• Monthly gross 46.000 HUF cafeteria

• Free access to Tüske csarnok twice a week for gym or swimming

• Travel contribution for daily commute (between home and workplace)

• Weekly massage at the HUB office

• Onsite medical screening quarterly

• and so much more!

Why join us

At Nilfisk we know that amazing people make amazing companies. We offer a unique opportunity to join Nilfisk Headquarters and you will become a part of a culture where you have the freedom to speak your mind and do what you do best.Lets create a cleaner future together

Clean is changing.Today cleaning is a key contributor to health and safety and a new clean is emerging driven by technology and innovation. At Nilfisk we are a driving force in this development and we work as one team with one agenda supporting each other across an exciting dynamic organization. Being part of Nilfisk means having the freedom to speak your mind and do what you do best. You will thrive by having a hands-on approach and the drive to bring your great ideas to life. At Nilfisk you can lead innovate and collaborate for a cleaner future. Are you ready to make a change

We embrace diversity and equality with an environment of inclusion. We encourage everyone to apply for the position regardless of origin race ethnicity religion physical or mental ability gender gender-identity or expression sexual orientation and age.

Lets create a cleaner future together