Associate Solution Support Engineer SuccessFactors
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Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.
We help the world run better
At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choosefrom.
We are looking for enthusiastic intelligent adaptable and motivated applicants to work in our Galway Office. Our Support Engineers work on SuccessFactors leading solutions such as Business Execution (BizX) suite Employee Central (EC) Learning Management System (LMS). You willassistour customers by troubleshooting issues and providing solutions for reported incidents. A successful candidate will have evidenced strong customer service skills a technicalmindsetand an ability to deliver in a fast-paced environment. The role will require flexibility to adapt to tasks processes and requirements which reflect the global nature of the product support organisation.
Some responsibilities in this role:
Analysing incidents researchingresolutionsand providing robust solutions that are easily understood by our customers.
Troubleshooting complex problems and provide the best available solution or workaround within the agreed service levels.
Collaborating with fellow support colleagues both locally and globally and other internal organizations to provide superior customer service and reduce customer effort.
Document solutions to known issues and consulting questions.
Develop technical solutions to be posted to both internal and external knowledge base.
Liaising with Engineering Product Management & Operations organisations to resolve bugs and missing product functionality for future releases.
Document issues in a CRM system and defects in our engineering tracking system.
At SAP we are known for offering employees the tools and support to develop in their career. Each employee will have a development plan that involves a mixture on-the-job learning and knowledge-based training that will enable to be success in this role.
Education coreskillsand competencies:
Bachelors Degree in Computer Science Information Technology Business Information Systems or abusiness relatedfield.
Fluency in English to a business standard.
Familiarity with general IT concepts.
Solid understanding of Internet technologies.
Familiarity with general business terms and processes.
Strong teamplayer and comfortable working on own initiative.
Strong time management and multi-tasking capabilities.
Preferred (but not explicitlyrequired):
Familiarity with HTTP/HTTPS protocols as well as XML RDBMS database conceptsoperating systemand networking concepts.
Awareness of security protocols.
Knowledge of File Transfer protocols.
Experience with HRIS systems.
Previousexperience with Knowledge Management strategies.
Knowledge of any one object-oriented programming language (Java C ABAP/4 etc)
#LI-OL1
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.
We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 449313 Work Area: Customer Service and Support Expected Travel: 0 - 10% Career Status: Graduate Employment Type: Regular Full Time Additional Locations: #LI-Hybrid
Required Experience:
IC
Key Skills
- Electrical Engineering
- SQL
- Active Directory
- VMware
- OS
- Windows
- Trouble Shooting
- Linux
- SAN
- Java
- Technical Assistance
- Setup
- hardware
- Technical Support
- Software support
About Company
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer soluti ... View more
